Chapter 2 - Hospitality Flashcards
what is hospitality
it refers to the warm and welcoming way where a host receives guests and takes care of their needs.
what are the 2 main categories in the hospitality industry?
- accommodation
2. The food and beverage industry
what is accommodation
accommodation is when tourists arrive in singapore and they need a place to stay.
what does accommodation depend on ( for tourists )
- budget
- purpose of their visit
- personal reference
what are the 4 types of accommodation
- hotels
- apartments
- resorts
- hostels
what are the 4 types of hotels
- luxury
- deluxe
- boutique
- budget
what are amenities
they are the things provided in the room ( like toiletries , wifi, towels , etc )
what are facilities
they are places of enjoyment like gym , swimming pool , etc
what are some things about luxury hotels
- they are expensive
- high quality amenities ( free wifi )
- wide range of facilities
- highest level of customer service
Example : Mandrin Oriental Singapore
what are some things about deluxe hotels
- they have a wide range of services , facilities and amenities like luxury hotels
- a little less expensive than luxury hotels
Example : M hotel
what are some things about boutique hotels
- they follow a certain theme
- exceptional comfort and personalised services
- same prices as the luxury and deluxe hotels
Example : Hotel Vagabond
what are some things about budget hotels
- they are cheap
- they do not come with room service or personalised services
Example : Holiday Inn Express
what are some things about serviced apartments and state one example
- they are recommended for people who are going to be in Singapore for a long period of time as they have fully furnished rooms and it comes with household essentials and appliances
- it is also recommended for big families as it is more spacious
example : Orchard Scotts Residences
what are some things about resorts and state one /some examples
resorts is just more than a hotel. Resorts provide a wide range of facilities like jet skiing , parasailing and many more. they are usually located near the beach or on an island
example : D’resort at downtown east / resorts world Sentosa
what are some things about hostels and state one example
- they are recommended for backpackers as it is not expensive and affordable
- hostels provide dormitry type of rooms and there are shared facilities like the bathroom, recerational spaces and laundry rooms
example : River City Inn
explain about the food and beverage industry
in Singapore, we provide local and international cuisines at different prices. Food and beverage can be classified according to price , menu , types of customers and services
what are the 9 types of food and beverage
- Fine dining
- theme restaurants
- ethnic restaurants
- family restaurants
- buffets
- cafe’s
- fast food restaurants
- Food courts and hawker centers
- Catering
explain about fine dining restaurants and state one example
- everything in fine dining restaurants that you will see are grand, elegant and stylish
- these are places where people are willing to pay as the food are expensive
- the food comes in small portions as the ingredients are high quality and fresh and they may be imported
- Guests usually come during special occasions
Example : OSO Ristorante
explain about fine theme restaurants and state one example
- these restaurants are often based on an idea or theme
- the decorations , furniture , .food , music are all based on the theme
- even staff members are dressed in the theme
- guests who loves the theme can come and enjoy the unique experience that is provided
Example : DC Super heros cafe
explain about fine ethnic restaurants and state one / some examples
- these types of restaurants are based on a particular culture
- The staff are dressed in traditional attire
- the staff have good knowledge on the culture and the traditions
- This is the type of restaurants that is recommended for guests of they would want to understand more about any particular culture or tradition.
Example(s) : Shahi Maharani ( indian )
Crystal Jade ( Chinese )
Rasa Istimewa ( Malay )
explain about fine family restaurants and state one example
- these type of restaurants are recommended for families
- they have special kids menu and play areas for children
- Guests can also come if they have enjoy the child friendly environment and this is also a place where they families can enjoy a good meal together
Example : Thyme@Aliwal at arab street
explain about fine buffet restaurants and state one example
- these are restaurants that offers a wide range of food that can be consumed at any amount but at a fixed price
- Guests are to self serve the food as these restaurants are more focused on setting and clearing the tables
- guests can also go and enjoy the wide selection and unlimited servings of food.
Example : Carousel at Royal Plaza on Scotts
explain about fine cafes and state one example
- they are specialized in making coffee , tea and simple food like deserts and sandwiches.
- Ordering and the payment is usually made at the counter and they have to collect it themselves at the counter.
- Guests can go to these type of cafes to study , relax or meet up with others
Example : Coffee Bean & Tea Leaf
what are waitstaff
they are people who take orders and serve food and beverage to customers. they are also responsible of greeting , escorting customers to their seats , presenting them the menu and remove used dishes and cutlery.
explain about fast food restaurants and state one example
- They sell food and drinks that are easy to prepare and can be quickly served.
- some common things on the menu are fries , burger , pizza and deserts.
- They are always located in crowded places like shopping malls and neighbourhoods
- their prices are also affordable
- The type of customers that are usually there are teenagers and young adults as these restaurants are convenient and the prices are also affordable
Example : Burger King and Mcdonald’s
explain about Food courts and hawker centers and state one example
- they are popular to get a meal
- there are stalls that provide a wide variety of food and drinks
- people can buy from any stall and eat there but they must self collect their food
- their prices are affordable
Example : Kopitaim and ABC hawker center
explain about catering and hawker centers and state one example
- thy provide food and beverage on special occasions like weddings, parties or for any MICE meetings.
- they also set up buffet services and even live cooking shows.;
- they also customize menus and table settings based on the customer’s requests , preferances and budget
