Chapter 2 - Hospitality

Question 1

what is hospitality

Answer 1

it refers to the warm and welcoming way where a host receives guests and takes care of their needs.

Question 2

what are the 2 main categories in the hospitality industry?

Answer 2

1. accommodation

2. The food and beverage industry

Question 3

what is accommodation

Answer 3

accommodation is when tourists arrive in singapore and they need a place to stay.

Question 4

what does accommodation depend on ( for tourists )

Answer 4

1. budget
2. purpose of their visit
3. personal reference

Question 5

what are the 4 types of accommodation

Answer 5

1. hotels
2. apartments
3. resorts
4. hostels

Question 6

what are the 4 types of hotels

Answer 6

1. luxury
2. deluxe
3. boutique
4. budget

Question 7

what are amenities

Answer 7

they are the things provided in the room ( like toiletries , wifi, towels , etc )

Question 8

what are facilities

Answer 8

they are places of enjoyment like gym , swimming pool , etc

Question 9

what are some things about luxury hotels

Answer 9

1. they are expensive
2. high quality amenities ( free wifi )
3. wide range of facilities
4. highest level of customer service
   Example : Mandrin Oriental Singapore

Question 10

what are some things about deluxe hotels

Answer 10

1. they have a wide range of services , facilities and amenities like luxury hotels
2. a little less expensive than luxury hotels
   Example : M hotel

Question 11

what are some things about boutique hotels

Answer 11

1. they follow a certain theme
2. exceptional comfort and personalised services
3. same prices as the luxury and deluxe hotels
   Example : Hotel Vagabond

Question 12

what are some things about budget hotels

Answer 12

1. they are cheap
2. they do not come with room service or personalised services
   Example : Holiday Inn Express

Question 13

what are some things about serviced apartments and state one example

Answer 13

1. they are recommended for people who are going to be in Singapore for a long period of time as they have fully furnished rooms and it comes with household essentials and appliances
2. it is also recommended for big families as it is more spacious

example : Orchard Scotts Residences

Question 14

what are some things about resorts and state one /some examples

Answer 14

resorts is just more than a hotel. Resorts provide a wide range of facilities like jet skiing , parasailing and many more. they are usually located near the beach or on an island

example : D’resort at downtown east / resorts world Sentosa

Question 15

what are some things about hostels and state one example

Answer 15

1. they are recommended for backpackers as it is not expensive and affordable
2. hostels provide dormitry type of rooms and there are shared facilities like the bathroom, recerational spaces and laundry rooms

example : River City Inn

Question 16

explain about the food and beverage industry

Answer 16

in Singapore, we provide local and international cuisines at different prices. Food and beverage can be classified according to price , menu , types of customers and services

Question 17

what are the 9 types of food and beverage

Answer 17

1. Fine dining
2. theme restaurants
3. ethnic restaurants
4. family restaurants
5. buffets
6. cafe’s
7. fast food restaurants
8. Food courts and hawker centers
9. Catering

Question 18

explain about fine dining restaurants and state one example

Answer 18

1. everything in fine dining restaurants that you will see are grand, elegant and stylish
2. these are places where people are willing to pay as the food are expensive
3. the food comes in small portions as the ingredients are high quality and fresh and they may be imported
4. Guests usually come during special occasions

Example : OSO Ristorante

Question 19

explain about fine theme restaurants and state one example

Answer 19

1. these restaurants are often based on an idea or theme
2. the decorations , furniture , .food , music are all based on the theme
3. even staff members are dressed in the theme
4. guests who loves the theme can come and enjoy the unique experience that is provided

Example : DC Super heros cafe

Question 20

explain about fine ethnic restaurants and state one / some examples

Answer 20

1. these types of restaurants are based on a particular culture
2. The staff are dressed in traditional attire
3. the staff have good knowledge on the culture and the traditions
4. This is the type of restaurants that is recommended for guests of they would want to understand more about any particular culture or tradition.

Example(s) : Shahi Maharani ( indian ) 
                     Crystal Jade ( Chinese ) 
                      Rasa Istimewa ( Malay )

Question 21

explain about fine family restaurants and state one example

Answer 21

1. these type of restaurants are recommended for families
2. they have special kids menu and play areas for children
3. Guests can also come if they have enjoy the child friendly environment and this is also a place where they families can enjoy a good meal together

Example : Thyme@Aliwal at arab street

Question 22

explain about fine buffet restaurants and state one example

Answer 22

1. these are restaurants that offers a wide range of food that can be consumed at any amount but at a fixed price
2. Guests are to self serve the food as these restaurants are more focused on setting and clearing the tables
3. guests can also go and enjoy the wide selection and unlimited servings of food.

Example : Carousel at Royal Plaza on Scotts

Question 23

explain about fine cafes and state one example

Answer 23

1. they are specialized in making coffee , tea and simple food like deserts and sandwiches.
2. Ordering and the payment is usually made at the counter and they have to collect it themselves at the counter.
3. Guests can go to these type of cafes to study , relax or meet up with others

Example : Coffee Bean & Tea Leaf

Question 24

what are waitstaff

Answer 24

they are people who take orders and serve food and beverage to customers. they are also responsible of greeting , escorting customers to their seats , presenting them the menu and remove used dishes and cutlery.

Question 25

explain about fast food restaurants and state one example

Answer 25

1. They sell food and drinks that are easy to prepare and can be quickly served.
2. some common things on the menu are fries , burger , pizza and deserts.
3. They are always located in crowded places like shopping malls and neighbourhoods
4. their prices are also affordable
5. The type of customers that are usually there are teenagers and young adults as these restaurants are convenient and the prices are also affordable

Example : Burger King and Mcdonald’s

Question 26

explain about Food courts and hawker centers and state one example

Answer 26

1. they are popular to get a meal
2. there are stalls that provide a wide variety of food and drinks
3. people can buy from any stall and eat there but they must self collect their food
4. their prices are affordable

Example : Kopitaim and ABC hawker center

Question 27

explain about catering and hawker centers and state one example

Answer 27

1. thy provide food and beverage on special occasions like weddings, parties or for any MICE meetings.
2. they also set up buffet services and even live cooking shows.;
3. they also customize menus and table settings based on the customer’s requests , preferances and budget