PRELIMINARY Flashcards
Selling products and services online *not perishable
E-commerce
OLAP
Online Application Program
DSS
Decision Support System
AI
Artificial Intelligence
Evolution in computer Hardware
Mainframe
Multitasking
Smaller computers
Minicomputers
Microcomputers
Personal Computers
Hardware vs Software
Intangible and Tangible
==Used to support managerial decision making
Hardware
Software
Hardware device that modulates the digital signals from a computer analog signals (telephone system) and vice versa
Modem
Virtual systems that enable management to control the operations of the physical system of the firm
Information System
Tangible resources such as materials, personnel, machines and money
Physical system
Information resources that are used to represent the physical system
Virtual system
Physical system of the firm
Input resources ➡️ Transformation process ➡️ Output Resources
Firm’s physical system that interacts with its environment by means of physical resource flows
Open System
One that does not communicate with its environment
Closed system
TPS
Transaction Processing Systems
Transaction Processing Systems
Data
Information
TPS
Facts and figures that are generally unusable due to their large volume and unrefined nature
Data
Processed data that is meaningful; tells users something
Information
Processes data that reflects the activities of the firm
TPS
MIS
Management Information System
Computer-based system that makes information available to users with similar needs
MIS
Writing software produces both periodic and special reports
Report
Produces information as a simulation of the firms operations
Mathematical models
Information provided by MIS describes the firm or one of its major systems:
What has happened in the past
What is happening now
What is likely to happen in the future
IOS
Interorganization Information system
ISD
Information System Development
Formed when a firm interacts with others such as suppliers
IOS
Use of electronics to facilitate communication
Office automation
Use technology to self-manage clerical tasks such as calendars, address books, etc.
Personal productivity systems
Performing activities independent of a particular physical location
Virtual office
Assists management in solving a problem
DSS
Group-oriented software
Groupware
GDSS
Group Decision Support System
Combined groupware and the DSS
GDSS
The science of providing computers with human intelligence
Artificial Intelligence
ERPS
Enterprise Resource Planning System
Computer-based system that enables the management of all of the firms resources on an organization-wide basis
ERPS
ERPS ex:
12k complaint
SAP-ERP Provider
First users were
Clerical users
MIS added problem-solvers as-
Users
Managerial levels:
Strategic planning level
Operational control level
Management control level
Condition or event that is harmful or potentially harmful to a firm or that is beneficial or potentially beneficial
Problem
Outcome of the problem-solving activity
Solution
Particular selected course of action
Decision
Four phases:
Intelligence activity
Design Activity
Review Activity
Choice activity
Search the environment for conditions calling for a solution
Intelligence activity
Invent, develop and analyze possible courses of action
Design activity
Select a particular course of action from those available
Choice activity
Assess past choices
Review activity
Future of IT
Reduced cost and increased power on both computers and communications
Computers and communications are converging
Future computing will be low cost, small in size, mobile and connected
General systems model of the firm
Physical resource flow
Virtual resource flow
Includes personnel, materials, machines, money
Physical resource flow
Includes data, information, and information in the form of decisions
Virtual resource flow
Firm’s control mechanism include
Performance standards to meet if the firm wants to achieve overall objectives
Firm’s management
Information processor that transform data into information
It is composed of the virtual resources
Feedback loop
Organizations and individuals that exist outside the firm and have a direct or indirect influence on it
Environmental elements
Organizations and individuals that exist outside the firm and have a direct or indirect influence on it
Global organizations
Eight environmental elements
Government Global community Customers Competitors Stockholders or owners Labor unions Suppliers Financial community