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CS1101 > Exam > Flashcards

Exam Flashcards

1
Q

Includes personnel, material, machines and money

A

Physical resource flow

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2
Q

Includes data, information, and information in the form of decisions

A

Virtual resource flow

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3
Q

Firm’s control mechanism include

A

Performance standards to meet of the firm wants to achieve overall objectives

Firm’s management

Information processor that transform data into information

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4
Q

Composed of the virtual resource

A

Feedback loop

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5
Q

Organizations and individuals that exist outside the firm and have a direct or indirect influence on it

A

Environmental elements

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6
Q

Organizations and individuals that exist outside the firm and have a direct or indirect influence on it

A

Global community

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7
Q

Eight environmental elements

A 
Government
Global community
Customers
Competitors
Stockholders or owners
Labor unions
Suppliers
Financial community
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8
Q

Information flows from customers

A

Often

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9
Q

Material flow to customers

A

Often

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10
Q

Money flow to stockholders

A

Often

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11
Q

Raw materials flow from suppliers

A

Often

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12
Q

Money flow from government

A

Less often

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13
Q

Material flow to suppliers

A

Less often

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14
Q

Personnel flow to competitors

A

Less often

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15
Q

Pathway that facilitates the flow of physical resources from suppliers to the firm then to the customers

A

Supply chain

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16
Q

Manages the resources through supply chain to ensure timely and efficient flow

A

Supply chain management

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17
Q

Supply chain management activities

A 
Scheduling production
Ordering replenishment stock from suppliers
Managing inventory
Forecasting customer demand
Establishing transportation networks
Receiving stock from suppliers
Executing production
Transporting resources to customers
Tracking the flow pf resources from suppliers, through the fir, and to customers
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18
Q

Can be used to perform the supply chain activities

A

Firm’s information systems

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19
Q

Provide the ability to frack the flow of the resources as it occurs

A

Electronic systems

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20
Q

Is a crucial aspect of a firm’s ERP system

A

Supply chain management

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21
Q

Refers to the use of information to gain leverage in the marketplace

A

Competitive advantage

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22
Q

Uses virtual as well as physical resources

A

Competitive advantage

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23
Q

Is used to meet the strategic objectives of the firm

A

Competitive advantage

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24
Q

Created to achieve competitive advantage

A

Value chain

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25
Q

Creator of Value Chain

A

Michael E. Porter

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26
Q

Consists of the primary and support activities that contribute to margin

A

Value chain

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27
Q

Value of the firm’s products and services minus their costs as perceived by the firm’s customers

A

Margin

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28
Q

Objective of the value chain

A

Increased marging

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29
Q

Porter’s Value activities

A

Primary value activities

Support value activities

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30
Q

Manage the flow of physical resources through the firm

A

Primary value actvities

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31
Q

Include the firm’s infrastructure

A

Support value activities

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32
Q

Each value activity includes

A

Purchased inputs

Human resources and technology

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33
Q

Expanding the scope of the value chain

A

Inter-organizational Information system
Business partners
Value system

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34
Q

Is the linking of the firm’s value chain to those of other organizations

A

IOS

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35
Q

Participating firms in the IOS

A

Business partners

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36
Q

Linking of the firm’s value chain with those of its distribution channel members

A

Value system

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37
Q

Dimensions of Competitive Advantage

A

Strategic advantage
Tactical advantage
Operational advantage

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38
Q

Has a fundamental effect in shaping the firm’s operations

A

Strategic advantage

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39
Q

When the firm implements a strategy better than its competitors

A

Tactical advantage

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40
Q

Deals with everyday transactions and processes

A

Operational advantage

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41
Q

Firm that operates across products, markets, nations and cultures

A

Multinational corporation (MNC)

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42
Q

It consists of a parent company and its subsidiaries

A

Multinational corporation

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43
Q

It is crucial to minimize uncertainty

A

Information processing

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44
Q

It is key to achieving competitive advantage globally

A

Coordination

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45
Q

Advantages of coordination include:

A

Flexibility in responding
Ability to respond market by market
Reduce overall costs of operation
Ability to keep abreast of market needs globally

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46
Q

Describes an information system that consists of networks that cross national boundaries

A

GIS

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47
Q

Challenges of GIS

A

Politically imposed constraints

Cultural and communications barriers

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48
Q

Consist of hardware, software, information specialists, users, facilities, databases, and information

A

Information resources

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49
Q

KM

A

Knowledge management

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50
Q

Acquiring data, processing data, into information, using and communicating information in the most effective way, and discarding information at the proper time

A

KM

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51
Q

Dimensions of Information

A

Relevancy
Accuracy
Timeliness
Completeness

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52
Q

Pertains to the problem at hand

A

Relevancy

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53
Q

Strive for 100%

A

Accuracy

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54
Q

Should be available for decision making before a crisis situations develop or opportunities are lost

A

Timeliness

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55
Q

Correct amount of aggregation and supports all areas of the decision being made

A

Completeness

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56
Q

Having too much information

A

Information overload

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57
Q

Earlier systems software and hardware that are incompatible with current information technology

A

Legacy information systems

58
Q

Produce primarily historical information

A

Legacy information systems

59
Q

Data may not be available in digital format

A

Legacy information systems

60
Q

CIO

A

Chief Information Officer

61
Q

CTO

A

Chief Technology Officer

62
Q

Strategic planning

A

Enterprise

Business Areas

63
Q

Executive committee

A

Enterprise

64
Q

Resources for human, information, financial, marketing, and manufacturing

A

Business areas

65
Q

Reflects Future demands for systems support

66
Q

Refers to a business transaction that uses network access, computer-based systems and a Web browser interface

A

Electronic Commerce (E-commerce)

67
Q

Refers to transactions between a business and the final consumer of the product

A

Business-to-consumer (B2C)

68
Q

Refers to transactions between business in which neither one is the final consumer

A

Business to business (B2B)

69
Q

Refers to transactions between a government agency and typically a citizen

A

Electronic government (E-gov)

70
Q

Main benefits to firms:

A

Improved customer service before, during, and after the sale
Improved relationships with suppliers and the financial community
Increased economic return on stockholders and owner investments

71
Q

Main constraints to firms

A

High costs
Security concerns
Immature or unavailable software

72
Q

Source of E-Commerce

A

Www. Census.gov

Link to E-stats web page

73
Q

BI

A

Business Intelligence

74
Q

Activity of gathering information about the elements in the environment that interacts with the firm

75
Q

General systems model of the firm

A

Physical resource flow

Virtual resource flow

76
Q

Commercial databases that usually for a fee, provided information and analyses on virtually any subject

A

External databases

77
Q

Firms use these databases to gather BI because it is faster and less expensive than trying to research a wide array of information sources

A

External databses

78
Q

Offer a wide range of topics for researchers in many fields

A

Government databases

79
Q

Special computer program that asks a user for a word or group of words to be found

A

Search engine

80
Q

Strategy in which a firm is linked with transmissions of electric data with other firms so that all of the firms work together as a coordinated unit, achieving benefits that each could not achieve alone

81
Q

Participating IOS FIRMS

A

Trading partners
Business parners
Business alliance

82
Q

Fundamental to IOSs

A

E-commerce

83
Q

EDI

A

Electronica data Interchange

84
Q

Means for achieving an IOS, a subset

85
Q

Another alternative

86
Q

IOS benefits

A

Comparative efficiency
Internal efficiency
Inter-organizational efficiency

87
Q

Obtained by the IOS because the trading partners can produce their goods and services with greater efficiency and provide their goods and services at lower costs to their customers

A

Computer Efficiency

88
Q

Price advantage over competitors.

A

Comparative efficiency

89
Q

Gather and analyze data quickly

Make decisions faster

A

Internal efficiency

90
Q

Within the firm’s own operations

A

Internal efficiency

91
Q

Gained by working with other firms

A

Inter-organizational efficiency

92
Q

Offer more products and services
Serve more customers
Shift certain work to suppliers or customers
Gather environmental data more easily

A

Inter-organizational efficiency

93
Q

Ability of a firm to receive disagreements with its suppliers and customers to its own advantage

A

Bargaining power

94
Q

Consists of direct computer-computer transmissions of data in a machine-readable structured format

95
Q

Older technology but majority of B2B commerce use

96
Q

Enables data to be transmitted without rekeying

97
Q

Enable the sharing of sensitive computer- based information with other firms using information technology over the internet.

98
Q

Used in collaboration with trusted suppliers and large customers

99
Q

Security and privacy are serious concerns so extranets are generally secured behind a firewall and use encyption such as PGP

100
Q

PGP

A

Pretty Good Privacy

101
Q

Direct benefits

A

Reduced data entry errors
Lower costs
Increased operational efficiency

102
Q

Indirect benefits

A

Increased ability to complete
Improved relationships with trading partners
Better customer service

103
Q

Important to understand B2C strategies

A

More products and services available for digital delivery
More customers overcoming reluctance to purchase using WEB
Higher communication speed in Home
Fear information theft replaced by acceptance

104
Q

Digital products

A

Entertainment
Computer programs and updates
Services

105
Q

Songs, albums, movies

A

Entertainment

106
Q

Virus protection software. Tax software

A

Computer programs and updates

107
Q

Incur a substantial cost of the transaction in terms of computer cost, online connection fees, storage media and so on

108
Q

Physical products

A

Items must be transported to the consumer
Shipment has to be arranged
Traditional methods are slow
Faster delivery time options are costly
Mail shipping companies allow more informations and control over delivery

109
Q

Those made by a firm that does not operate a physical storefront

A

Virtual sales

110
Q

Occur when firms have both a physical storefront and a Web site where customers can purchase products

A

Hybrid sales

111
Q

Virtual vs Hybrid sales

A

Customers can’t enter and purchase the product

Brick and click operations

112
Q

Use of cellphone and PDA to engage in wireless e-commerce

A 
Mobile commerce (m-commerce)
Personal digital assistants
113
Q

Data capable wireless technologies

A

Third generation (3G) Telecommunications

114
Q

Created using a wired connection (for high communications speed) and then broadcast via a wireless access point to an area approx 100 m

A

Wireless Internet Hot spots

115
Q

Provide fast wireless communication everywhere over the same communication carrier as cell phones

A

Business-class wireless computing

116
Q

The origin of the internet can be traced in _ when the US government established a network called _

A

1969

ARPANET

117
Q

Efforts began in __ when _ came up with am idea for physicists to communicate

A

WWW (World Wide Web)
1989
Tim-Berners Lee

118
Q

Electronic documents that are linked together

119
Q

They would be able to click on words or phrases displayed on their computer screens and retrieve hypertext

A

Physicists

120
Q

Became a reality in __

A

Hypertext

1992

121
Q

Transmission of multimedia consisting of text, graphics, audio and video over the WWW

A

Hypermedia

122
Q

Information accessible via the Internet whereby hypermedia documents (computer files) are stored and the. Retrieved by means of a unique addressing scheme

123
Q

Collection of Web pages

124
Q

Pointer (text or a graphic) used to access hypertext store at a Website

A

Hypertext link

125
Q

Hypermedia file stored at a unique Web site address

126
Q

First page of a Web site

127
Q

Software designed to find and read files on the Internet written in HTTP

A

Browser

Hypertext Markup Language

128
Q

Unique address of a Web page

A

URL (Uniform Resource Locator)

129
Q

Set of standards that given communication of data (HTTP, FTP, URL)

130
Q

Address of the website where a Web page is stored

A

Domain name

131
Q

Certain directory/subdirectory and file at the Web Site

132
Q

Users can copy files onto their computers from any Web site

A

FTP (File Transfer Protocol)

133
Q

Global communications network that connects millions of computers

134
Q

Provides the network architecture

135
Q

Collection of computers acting as content servers that host documents formatted to enable viewing of text, graphics, and audio as well as allowing linkages to other documents on the Web

136
Q

Provides the method for storing and retrieving its documents

137
Q

Society that had become a slave to technology

A

Cyberspace

138
Q

Describes a positive force that gives everyone access to the wealth of information that exists in modern society

A

Information Superhighway

139
Q

Promotes commercial Internet use

A

Internet Society (1992)

140
Q

Responsible for Internet Standards

A

IETF (Internet Engineering Task Force)

141
Q

Responsible for Web standards

A

W3C (World Wide Web Consortium)

142
Q

Suggestions for successful Internet Use

A 
Make sure your Web site is robyst
Make sure your browser and database structure are bothe flexible and intuitive
Emphasize content
Update often
Look beyond customers
Target content to specific users' needs
Make the interface intuitive
Be in the right Web location
Create a sense of community
Got help if you need it

CS1101 (9 decks)

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