pp. 99-120

Question 1

Group communication

Answer 1

A pattern of respondng that occurs between people who are interdependant, relfecting thier mutual goals or common interest.

Question 2

Group Process

Answer 2

Any factors that can impact, posively or negatively, on a groups ability to function effectively and efficiently.

Question 3

Role

Answer 3

The behaviours performed by members of the group that serve to promote task-oriented behaviour or that service to improve group cohesion.

Question 4

Norm

Answer 4

a standard or an expectation that can reduce uncertainty and improve group cohesion,

Question 5

Cohesion

Answer 5

the degree of affiliation that is felt between each of the groups members that encourages group members to remain in the group.

Question 6

synergy

Answer 6

when the group’s output is greater than the sum of the individuals contributions.

Question 7

groupthink

Answer 7

a situation that occurs whn group members unconsciously exert pressure on each other to behave in the groups best interest and never sat or do anything that would go against the interest of the group.

Question 8

mediation

Answer 8

a collaborative approach to dispute resoluton that involves a third person or mediator assisting the conflicted parties to reach a mutually satisfying colution to their conflict.