Group Communication

Question 1

workplace groups

Answer 1

A collection of individuals who, as a result of interacting with one another over time, become interdependent, developing shared patterns of behaviour and a collective identity.

Question 2

Stages of group work

Answer 2

• forming
• storming
• norming
• performing
• adjourning

Question 3

Communication in groups

Answer 3

Communication is more effective in cohesive groups that conform to group norms
Productivity is improved if group members are working (and communicating) in roles that best suit them

Question 4

Autocratic/authoritarian communication

Answer 4

• Makes the decisions
  
  • Dictates timing and roles
  • Doesn’t actively participate
  • Gives praise or criticism to all group members

Question 5

Democratic communication

Answer 5

• Decisions are based on group discussion
  
  • Process, goal and division of labour group decision
  • Objective praise/criticism to individuals
  • Tries to be a regular group member

Question 6

Laissez-faire communication

Answer 6

• Takes no part in decision making
  
  • Gives group complete freedom
  • Supplies materials if asked but is otherwise uninvolved
  • Makes frequent, spontaneous comments to members
  • No attempt to be involved in progress

Question 7

professional ethics

Answer 7

• Reporting and record keeping
  
  • Rights and responsibilities
  • Communication
  • Conflict of interest
  • Consent
  • Confidentiality and the management of information
  • Professional boundaries and dual relationships

Question 8

professional boundaries

Answer 8

• A ‘psychological space’ or distance between individuals, one that is often used to emphasize the clinician’s stance of anonymity, neutrality and objectivity.

Question 9

dual relationships

Answer 9

• A professional enters into a dual relationship whenever they assume a second role with a client, becoming [health professional] and friends, employer, teacher, business associate, family member or sex partner.