General Communication Flashcards

1
Q

Clinical Communication

A

A transfer of information between a source and a receiver.
May be verbal, non-verbal, spoken, personal etc.
Typically dyadic (involves 2 people).

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2
Q

Health Communication

A

The symbolic processes by which people, individually and collectively, understand, shape and accommodate health and illness.

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3
Q

Communication with Patients Involves…

A

Understanding the problem from their perspective and allowing them to narrate their own story.

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4
Q

Communication with Colleagues…

A
  • Respectful communication
  • Assertive communication
  • Checking understanding of important information
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5
Q

Patient-Centred Communication

A

Patient-centred communication involves an empathetic understanding of someone else’s perspective. Less about knowledge and more about interpersonal style and there is a focus on ‘how’ you say things.

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6
Q

Principles of Communication

A
Emotional aspects: 
- Be aware of feeling (own and others)
- Be aware of how you are expressing your own emotions and opinions. 
Eliciting and Clarifying Information:
- Questioning
- Paraphrasing 
Be clear: 
- Make sure providing listener by providing clear information. 
- Adapt language to the audience. 
- Use concrete examples. 
Take turns: 
- Look for cues 
- Avoid interrupting 
Non-verbals 
- Be conscious of non-verbal behaviour 
- Use appropriate eye contact 
- Eliminate distractions 
Assertiveness: 
- Communicate your personal rights, while respecting the rights of others.
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7
Q

Roles you may take as a communicator

A
  • Observation
  • Reciever
  • Sender
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8
Q

Barriers to Effective Communication

A
  • Language barriers
  • Context
  • Meaning
  • Lack of reflective practice
  • Filters, stereotyping
  • Interrupting
  • Inappropriate advice giving
  • Hearing but not listening
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