General Communication

Question 1

Clinical Communication

Answer 1

A transfer of information between a source and a receiver.
May be verbal, non-verbal, spoken, personal etc.
Typically dyadic (involves 2 people).

Question 2

Health Communication

Answer 2

The symbolic processes by which people, individually and collectively, understand, shape and accommodate health and illness.

Question 3

Communication with Patients Involves…

Answer 3

Understanding the problem from their perspective and allowing them to narrate their own story.

Question 4

Communication with Colleagues…

Answer 4

• Respectful communication
• Assertive communication
• Checking understanding of important information

Question 5

Patient-Centred Communication

Answer 5

Patient-centred communication involves an empathetic understanding of someone else’s perspective. Less about knowledge and more about interpersonal style and there is a focus on ‘how’ you say things.

Question 6

Principles of Communication

Answer 6

Emotional aspects: 
- Be aware of feeling (own and others)
- Be aware of how you are expressing your own emotions and opinions. 
Eliciting and Clarifying Information:
- Questioning
- Paraphrasing 
Be clear: 
- Make sure providing listener by providing clear information. 
- Adapt language to the audience. 
- Use concrete examples. 
Take turns: 
- Look for cues 
- Avoid interrupting 
Non-verbals 
- Be conscious of non-verbal behaviour 
- Use appropriate eye contact 
- Eliminate distractions 
Assertiveness: 
- Communicate your personal rights, while respecting the rights of others.

Question 7

Roles you may take as a communicator

Answer 7

• Observation
• Reciever
• Sender

Question 8

Barriers to Effective Communication

Answer 8

• Language barriers
• Context
• Meaning
• Lack of reflective practice
• Filters, stereotyping
• Interrupting
• Inappropriate advice giving
• Hearing but not listening