Phlebotomy 2 Flashcards
all activities and programs put in place to guarantee excellence of patient care
quality assurance (QA)
degree of excellence
quality
system to improve quality by monitoring and analyzing all processes & identifying those that need improvement
continuous quality improvement (CQI)
independent non-profit organization that establishes standards for hospital operations & other healthcare facilities & services
The Joint Commission (TJC)
help HCOs prioritize & focus corrective actions by providing visual representation of survey results and identifying/communicating risk levels caused by the deficiencies found
survey analysis for evaluating risk (SAFER)
an unfavorable event that is unexpected and results in death or serious physiological or psychological injury
sentinel event (SE)
method for TJC to promote/enforce major changes related to patient safety
National Patient Safety Goals (NPSGs)
non-profit organization that works with countries, regions, organizations & individuals to build safety into every care system
Institute for Healthcare Improvement (IHI)
the use of checks & controls to assure quality by identifying & correcting problems that may effect patient results
quality control (QC)
provides technical and scientific advice and guidance to the appropriate people in CMS who administer regulations
Clinical Laboratory Improvement Advisory Committee (CLIAC)
needed for labs only performing waived tests
certificate of waiver (CoW)
emphasize QA in collecting & performing blood work using waived test kits
good laboratory practices (GLPs)
non-profit organization for laboratory medicine; includes board-certified or training pathologists
College of American Pathologists (CAP)
global, non-profit, standards developing organization that develops clinical & laboratory practices and promotes use worldwide
Clinical & Laboratory Standards Institute (CLSI)
non-government, international organization that shares knowledge & standards for good quality & safe/reliable services
International Organization for Standardization (ISO)
provide information on effectiveness or quality of a process
quality indicators
level of acceptable practice beyond which quality care cannot be assured
threshold value
plan if data identify a problem or opportunity for improvement
corrective action preventative action (CAPA)
compares current laboratory results with previous for the same test/patient
delta check
internal process focused on identifying & minimizing situations that pose a risk to patients & employees
risk management
labs can develop risk-based, objective approach to QC tailored to the testing, population, and unique aspects of the laboratory
Individualized Quality Control Plan (IQCP)
alleged injured party sues for monetary damages
civil actions
wrongful act other than breach of contract committed against someone’s person, property, or reputation, for which the individual is entitled to damages awarded by the court
tort
an act or threat against causing another to be in fear of immediate battery
assault
an intentional and harmful/offensive touching of or use of force on another person without consent or legal justification
battery
failure to keep privileged information private
breach of confidentiality
a deceitful practice or false portrayal of facts either by words or by conduct, often done to obtain money or property
fraud
violation of one’s right to be left alone
invasion of privacy
type of negligence committed by a professional
malpractice
failure to exercise due care
negligence
the level of care that a person of ordinary intelligence and good sense would exercise under the given circumstances
due care
“the thing speaks for itself”
Resipsa loquitur
“let the master respond”
Respondeat superior
the normal level of skill and care that a healthcare practitioner would be expected to adhere to in order to provide due care to patients
standard of care
a law setting the length of time after and alleged injury to which the injured person is permitted to file a lawsuit
statute of limitations
liability imposed by law on one person for acts committed by another
vicarious liability
implies voluntary and competent permission for a medical procedure, test, or medication
informed consent
the patient’s actions or circumstances imply consent without verbal or written expression, ie. emergency services
implied consent
the injured party
plaintiff
person against whom the complaint is filed
defendant
process in which both sides exchange information about witnesses and evidence that will be presented at the trial
discovery
process where one party questions another under oath
deposition
