performance management strategies

Question 1

what is performance management?

Answer 1

a focuse on improving both business and individual performance through relating business performance objectives to individual employee performance objectives .

Question 2

what does performance management do?

Answer 2

1. allows feedback to be given to employees
2. acts as a measurement to determine promotion and pay rise
3. identifies employees training needs

Question 3

what are the performance management strategies?

Answer 3

• management by objectives
• appraisal
• employee self-evaluation
• employee observation

SOMA

Question 4

what is management by objectives?

Answer 4

• when management and employees set goals, these goals should contribute to the objectives of the business.

Question 5

how can management by objectives managed?

Answer 5

• business objectives are clearly defined
• individual goals are negotiated
• regular monitoring of progress
• performance feedback
• performance appraisal on achievement of goals

Question 6

what are advantages of management of objectives?

Answer 6

• employees will be more motivated to fulfill their goals (productivity)
• highlights area that employee needs training in (career development)
• structured and organised with clear assessment processes

Question 7

what are disadvantages of management of objectives

Answer 7

• time consuming
• could be demoralising if they fail to meet the objective

Question 8

what is appraisal?

Answer 8

assessment of how effectively and efficiently an employee is performing. occurs at frequent intervals.
A performance appraisal can be informal or formal.

Question 9

what are methods of appraisal

Answer 9

essay - manager has a journal on employees
critical incident - noting exceptionally good or bad aspects of employee work
comparison - employees ranked to criteria (helps managers do promotions)

Question 10

what are the advantages of appraisal?

Answer 10

• there is communication and positive relationships between management and employees
• help figure out which employee deserves a promotion or pay increase

Question 11

what are the disadvantages of appraisal?

Answer 11

-time consuming
can be expensive for business if staff exceed expectations and may expect a promotion

Question 12

what is employee self-evaluation?

Answer 12

• employee carries out self-assessment, based on criteria

e.g. what are my strengths?, what could i have done better? etc

Question 13

what are advantages of employee self evaluation?

Answer 13

-highlights the training and allows employees to have training
employees are actively involved in the process of performance management and assists them in understanding their role in the business

Question 14

what are disadvantages of employee self-evaluation?

Answer 14

• employees overstate their own performance
• management needs to take some responsibility for monitoring performance.

Question 15

what is employee observation?

Answer 15

multiple viewpoints on the performance of employees, the aim having a more comprehensive picture of past and current performance.

Question 16

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what is a 360 degree feedback?

Answer 16

• themselves
• superiors
• subordinates
• colleagues
• customers
• suppliers

Question 17

what are the advantages of 360 feedback?

Answer 17

• broad range of opinions can help create a picture of their performance
• employees likely to respond to peer feedback

Question 18

what are the disadvantages of 360 feedback?

Answer 18

• stress can increase due to observations
• could be done wrong if there is a personal vendetta against an employee