operations management in manufacturing and services business

Question 1

what is operations management?

Answer 1

all the activities in which managers engage to produce goods and services.

Question 2

what are services?

Answer 2

they are intangible and is produced by service businesses, services differ from people

Question 3

what is a manufacturing business?

Answer 3

• they produce tangible goods
• manufactured goods can be stored for later use
• manufactured goods tend to be standardised

e.g. bread, car, clothing

Question 4

what is a service business?

Answer 4

• produces services that are intangible
• services cannot be stored
• services tend to be tailored to individual customers

e.g. haircut, transport, education, subscription