CSR considerations in an operations system

Question 1

what is corporate social responsibility (CSR)?

Answer 1

the obligation teh business has, over and above its legal responsibilities, to the well-being of society and the environment.

Question 2

what are managerial concerns? and what to operations managers have to consider?

Answer 2

managing:
- inputs appropriately
- suppliers apprioriately
- staff appropriately
- the customer relationship appropriately

operations managers must consider the environmental sustainability of inputs and the amount of wastage generated.

Question 3

how is CSR considered in inputs, proceses and outputs?

Answer 3

inputs: by sourcing environmentally sustainable inputs and sourcing ethical inputs from socially responsible suppliers
processes: by reducing the amount of wastage generated during processes and managing employees in an ethical way
outputs: reduce wastage from product packaging, increase product safety and customer’s health and market products responsibly

Question 4

what are advantages and disadvantages of CSR?

Answer 4

adv:
- increased attraction and retention of quality staff
- increased brand recognition and sales

disadv:
- increased costs (environmentally sustainable inputs
- lower quality of inputs/packaging

Question 5

question guide for questions about CSR and operations system elements:

Answer 5

explain:
- explain element
- explain how a business can use CSR
- link to case study

discuss:
- explain element
- explain how business can use CSR
- link to case study
- 1 advantage and 1 disadvantage