People Management Techniques

Question 1

4 Phases of People Management

Answer 1

Directing, Coaching, Supporting, Delegating

Question 2

Directing

Answer 2

first phase of people management; limited flexibility for employee, leader has to define, plan, teach, and monitor; employee has minimal skills and need clear standards, goals, timelines with regular feedback

Question 3

Coaching

Answer 3

second phase of people management; supportive direction with praise, encouragement, prioritizing, and feedback; employee has some skills

Question 4

Supporting

Answer 4

third phase of people management; less specific direction characterized by listening, collaborating, and appreciating; employee is confident, skilled, self-reliant

Question 5

Delegating

Answer 5

fourth phase of people management; lots of flexibility with little direction; characterized by trusting, empowering, acknowledging, and challenging; employee has excellent skills