Conflict

Question 1

Task-related intergroup conflicts

Answer 1

cognitive in nature; typically over goal definition or how work should be performed; low to moderate levels of task conflict with sufficient levels of trust and safety are healthy; high levels are unproductive and diminish team cohesiveness

Question 2

Relationship-related intergroup conflicts

Answer 2

emotional in nature; based on discord within interpersonal relationships stemming from differences in personal values or style; almost always dysfunctional, volatile

Question 3

intergroup intervention strategy: finding a common enemy

Answer 3

bring the two groups in conflict together by finding an outside group that both groups dislike

Question 4

intergroup intervention strategy: joint activities

Answer 4

forces members of conflicting groups to interact and communicate to achieve a shared objective

Question 5

intergroup intervention strategy: rotating membership

Answer 5

moving members from one group to the other group; builds awareness and perspective; useful in international relations

Question 6

intergroup intervention strategy: conflict resolution meetings

Answer 6

begins with a meeting of group leaders to share feelings and commit to cooperation; each group independently identifies their feelings and what they perceive from the other group and they meet and discuss

Question 7

Conflict resolution style: avoidance

Answer 7

ignore the conflict; could be okay for small issues but this would just make big things worse

Question 8

Conflict resolution style: competition

Answer 8

whoever has the most clout determines how the conflict is resolved; effective if decision needs to be made fast; drawback is it can make people feel trampled on, decrease morale

Question 9

Conflict resolution style: cooperation

Answer 9

preserving relationships is more important than being right; conflict is resolved via either accommodation technique or collaboration technique; effective when there’s enough time for coming to a consensus, or when maintaining harmony is critical

Question 10

Conflict resolution style: conciliation

Answer 10

one party attempts to gain favor with the other party; whoever uses this style wants to get their way but they’re less aggressive than competition style

Question 11

Conflict resolution technique: accommadate

Answer 11

one party decides to give in to the other in order to end the conflict

Question 12

Conflict resolution technique: avoid

Answer 12

one or both parties ignore the conflict

Question 13

Conflict resolution technique: collaborate

Answer 13

both parties meet to determine an outcome that is favorable or palatable for everyone