page 4 (chapter 3) Flashcards
what is horizontal loading of job enlargement
more things to do with the existing role
what is the vertical loading of job enlargement
increasing opportunities to experience growth (contribute to larger part of organization), such as challenging work, increasing complexity
what is the hardest way of job enlargement to implement
vertical enlargement
what is competency based job analysis
emphasizes what the employee must be capable of doing, rather than a list of duties they must perform; focuses on capabilities
what is competency modelling
a process that defines the skills, knowledge, and behaviors needed for employees to perform their jobs successfully
what are the 3 competency categories
core, cross functional, functional
what is the core competency categories
character eristics that apply to all members of the organization
what is the cross functional competency categories
characteristics that apply to all members of a given job group
what is the functional competency categories
key skill that applies to a specific job
what are the 3 steps of critical incident technique
- critical incidents identified
- critical incidents are sorted into dimensions/themes
- each competency is defined, and paired with behavioral indicators
what is a competency modelling method
critical incident technique
what does critical incidents identified mean
identify behaviors that are either beneficial or detrimental to company
