page 4 (chapter 3) Flashcards
what is horizontal loading of job enlargement
more things to do with the existing role
what is the vertical loading of job enlargement
increasing opportunities to experience growth (contribute to larger part of organization), such as challenging work, increasing complexity
what is the hardest way of job enlargement to implement
vertical enlargement
what is competency based job analysis
emphasizes what the employee must be capable of doing, rather than a list of duties they must perform; focuses on capabilities
what is competency modelling
alternative to traditional job analysis
method used to competencies rather than TDRs
focuses on capabilities of people doing the work rather than on the work itself
reflects movement toward fluid roles and greater employee empowerment
what are the 3 competency categories
core, cross functional, functional
what is the core competency categories
character eristics that apply to all members of the organization
what is the cross functional competency categories
characteristics that apply to all members of a given job group
what is the functional competency categories
key skill that applies to a specific job
what are the 3 steps of critical incident technique
- critical incidents identified
- critical incidents are sorted into dimensions/themes
- each competency is defined, and paired with behavioral indicators
what is the critical incidents identified
behaviors that are either superior or inferior performance
either beneficial or detrimental to company
what is a pro of critical incidents are sorted into dimensions/themes
good communication
what is each competency is defined, and paired with behavioral indicators
clearly transmits and receives information, and communicates effectively with others, both verbally and in written form, by considering their points of view
what is a competency modelling method
critical incident technique
