page 3 (chapter 3) Flashcards
what is a functional job analysis
identifying the tasks, duties, responsibilities, and interactions associated with a job role
what is the daily log
daily listings made by employees of every activity, timing
what is step 3 of the job analysis
collecting job analysis information
what are the 4 ways to collect job analysis information
questionnaire
position analysis questionnaire
interviews
direct observations of incumbents
what does a questionnaire entail
completed by SMEs, both structured (MCQ) and open ended (short answer) to offset pros/cons
what is a PAQ
indicates how relevant a job is; 5-point scale; general behaviors, ex. advising, negotiating, instructing
what are the pros of a PAQ
easy to administer and standardized (same questionnaire to everyone)
what are the cons of a PAQ
high reading level required and poor differentiation between jobs
what are the 3 types of interviews
an individual one with each employee
a group one with employees who have the same job
a supervisor with one or more supervisors who are knowledgeable about the job being analyzed
what are the interview guidelines
supervisor should not be present during incumbent interviews
structured format –> ask everyone same question in same order
employees who know the job best
rapport quickly established
data reviewed and verified
misinformation possible (can exaggerate or downplay)
what is a direct observation of incumbents
watching employees preform their work and recording the frequency of behaviors or nature of performance, useful for jobs with observable activities
what is a con of direct observation of incumbents
they may change behavior when observed
what is step 4 of job analysis
verifying information
what does verifying information entail
help confirm information is factually correct & complete; help gain acceptance
what is step 5 of job analysis
writing job descriptions and job specifications
