overview and ch 1

Question 1

What do business do

Answer 1

maintain a competitive advantage

Question 2

what are the 3 business strategies

Answer 2

1. core leadership
2. differentiation
3. Specialization

Question 3

What is core leadership

Answer 3

the lowest cost- producer in the industry for a particular level of product quality. (operational excellence - standard protocols)

Question 4

what is differentiation

Answer 4

the Development of products or services with unique characteristics valued by customers. (Product Innovation- developing new products/services; Segment targets)

Question 5

what is specialization

Answer 5

Focus on a narrow market segment of a particular product or service. Customer Intimacy is delivering unique and customized products to meet their needs and increase customer loyalty.

Question 6

3 origins of organizational behavior

Answer 6

1. scientific method
2. hawthorne effect
3. human relations movement

Question 7

the belif that productivity is maximised when organizations are rationalized with precise sets of instructions based on time and motion studies.

Answer 7

scientific method

Question 8

A person’s behvavior will influence their performance. Some factors of the organizations that affect an employees behavior is pay, breaks, snacks, and productivity. Benefits for the employees and their values.

Answer 8

hawthorne effect

Question 9

A wroker’s oreintation, values, and feelings are important parts of prganizational dynamics and performance. Stressed that the human dimenstions of work, including group relations, can supersede organizational norms and individual self- interests.

Answer 9

human relations movement

Question 10

system approach to organizations

Answer 10

Inputs → Feedback → Outputs

Question 11

An array of ENVIRONMENTAL, INDIVIDIUAL, GROUP AND TEAM, LEADERSHIPS, AND ORGANIZATIONAL CHARACTERISTIS impact organizatinaoln behavior

Answer 11

organizational behavior framework

Question 12

Personal attributes that vary from one person to another

Answer 12

individual differences

Question 13

what are the 4 dimensions of fit for individual performance

Answer 13

person job - meet the needs
person group- fit the organization
person organization - share same values as the organization
person vocation- is the profession the right fit

Question 14

what is
person job
person group

Answer 14

person job - the job meet the persons needs

person group - does the person meet the organizations standards, (teamwork, communication)

Question 15

what is person organization
and person vocation

Answer 15

organization: does the person share the same values as the organization
vocation: Is it the right profession, (interest, ability)

Question 16

what are the 7 types of intelligence

Answer 16

Spatial Intelligence -images and spaces
Bodilty- Kinesthetic intelligence - Body movement and control, Surgeons
Musical Intelligence - Music, Rhythm, and sound
Linguistic Intelliegence - Words and language
Logical- mathematical Intelligence - Logic and numbers, Abstract ideas
Interpersonal Intelligence - Other people’s feelings
Intrapersonal Intelligence - Self awareness, Feel that something is not right, Deep

Question 17

what are the 4 learning styles

Answer 17

visual - charts, pictures
auditory- read texts, discussions
read/ write - note taking
kinesthetic - 5 senses hands on

Question 18

what is locus of control

Answer 18

One’s belief’s and circumstances are a function of either one’s own actions of of external factors beyond one’s control

Question 19

what are examples of locus of control

Answer 19

Performance, Motivation, Job Satisfaction

Question 20

internal and external locus of control

Answer 20

internal
Believe what they’ve achieved is due to their hard work

Take responsibility for their actions

Don’t believe in “fate”

external
Credits luck or timing when they manage to achieve something

Put the responsibility on forces outside of their control

Feel that they can’t change a situation because that’s how it’s meant to be.

Question 21

what is the big 5 framework (OCEAN)

Answer 21

openness
consientousness
extraversion
agreeableness
neuroticism

Question 22

big 5

the capacity to entertain new ideas and to change as a result of new information.
Ex. Creative, curious, experimental, prefer routine

NOT: inflexible, predictable, prefer routine

Answer 22

openness

Question 23

big 5
Refers to an individual being dependable and organized
Ex. Perfection, workaholic, Competent

NOT: Careless, rashness, impulsive, procrastinates

Answer 23

Conscientiousness

Question 24

big 5
The quality of being comfortable with relationships
Ex. Outgoing, Sociable, Excitement Seeking

NOT: Reserved, reflective, dislikes attention, detached coldness

Answer 24

Extraversion

Question 25

big 5

A person’s tendency to experience unpleasant emotions such as anger, anxiety, depression, and feelings of vulnerability.

Ex. Moody, Anxious, Irritable, Stressed

NOT: calm, fearless, resilient

Answer 25

Neuroticism

Question 26

big 5 tests called

Answer 26

The Myers- Briggs Framework

Question 27

what is the The Myers- Briggs Framework

Answer 27

A personality framework based on Carl Jung’s work on psychological types.

Question 28

Meyer briggs
extravert and introvert differences

Answer 28

extravert:
action oriented
energize by spending time with others

introvert
thought oreitned
energize by spending time alone

Question 29

Meyer briggs

sensing and intuition

Answer 29

sensing:
5 senses thus present tangible and concrete

intuition
no 5 senses and adds meaning and interpretations

Question 30

Meyer briggs

thinking and feeling

Answer 30

thinking
Decisions based on reason, logical, casual, consistent, set of rules.

feeling

Empathize with people in the situation,
“From the inside”

Question 31

Meyer briggs

judging and perceiving

Answer 31

judging
Make plans adn take action quickly and like to have matters settled

perceiving
adaptive, spontaneous, and curious thus refer to stay open to new information

Question 32

personality type a is what

Answer 32

Impatient, competitive, ambitious and uptight

Question 33

personality type b is what

Answer 33

More relaxed and easygoing and less overfly competitive than type A