overview and ch 1 Flashcards
What do business do
maintain a competitive advantage
what are the 3 business strategies
- core leadership
- differentiation
- Specialization
What is core leadership
the lowest cost- producer in the industry for a particular level of product quality. (operational excellence - standard protocols)
what is differentiation
the Development of products or services with unique characteristics valued by customers. (Product Innovation- developing new products/services; Segment targets)
what is specialization
Focus on a narrow market segment of a particular product or service. Customer Intimacy is delivering unique and customized products to meet their needs and increase customer loyalty.
3 origins of organizational behavior
- scientific method
- hawthorne effect
- human relations movement
the belif that productivity is maximised when organizations are rationalized with precise sets of instructions based on time and motion studies.
scientific method
A person’s behvavior will influence their performance. Some factors of the organizations that affect an employees behavior is pay, breaks, snacks, and productivity. Benefits for the employees and their values.
hawthorne effect
A wroker’s oreintation, values, and feelings are important parts of prganizational dynamics and performance. Stressed that the human dimenstions of work, including group relations, can supersede organizational norms and individual self- interests.
human relations movement
system approach to organizations
Inputs → Feedback → Outputs
An array of ENVIRONMENTAL, INDIVIDIUAL, GROUP AND TEAM, LEADERSHIPS, AND ORGANIZATIONAL CHARACTERISTIS impact organizatinaoln behavior
organizational behavior framework
Personal attributes that vary from one person to another
individual differences
what are the 4 dimensions of fit for individual performance
person job - meet the needs
person group- fit the organization
person organization - share same values as the organization
person vocation- is the profession the right fit
what is
person job
person group
person job - the job meet the persons needs
person group - does the person meet the organizations standards, (teamwork, communication)
what is person organization
and person vocation
organization: does the person share the same values as the organization
vocation: Is it the right profession, (interest, ability)
what are the 7 types of intelligence
Spatial Intelligence -images and spaces
Bodilty- Kinesthetic intelligence - Body movement and control, Surgeons
Musical Intelligence - Music, Rhythm, and sound
Linguistic Intelliegence - Words and language
Logical- mathematical Intelligence - Logic and numbers, Abstract ideas
Interpersonal Intelligence - Other people’s feelings
Intrapersonal Intelligence - Self awareness, Feel that something is not right, Deep
what are the 4 learning styles
visual - charts, pictures
auditory- read texts, discussions
read/ write - note taking
kinesthetic - 5 senses hands on
what is locus of control
One’s belief’s and circumstances are a function of either one’s own actions of of external factors beyond one’s control
what are examples of locus of control
Performance, Motivation, Job Satisfaction
internal and external locus of control
internal
Believe what they’ve achieved is due to their hard work
Take responsibility for their actions
Don’t believe in “fate”
external
Credits luck or timing when they manage to achieve something
Put the responsibility on forces outside of their control
Feel that they can’t change a situation because that’s how it’s meant to be.
what is the big 5 framework (OCEAN)
openness
consientousness
extraversion
agreeableness
neuroticism
big 5
the capacity to entertain new ideas and to change as a result of new information.
Ex. Creative, curious, experimental, prefer routine
NOT: inflexible, predictable, prefer routine
openness
big 5
Refers to an individual being dependable and organized
Ex. Perfection, workaholic, Competent
NOT: Careless, rashness, impulsive, procrastinates
Conscientiousness
big 5
The quality of being comfortable with relationships
Ex. Outgoing, Sociable, Excitement Seeking
NOT: Reserved, reflective, dislikes attention, detached coldness
Extraversion
big 5
A person’s tendency to experience unpleasant emotions such as anger, anxiety, depression, and feelings of vulnerability.
Ex. Moody, Anxious, Irritable, Stressed
NOT: calm, fearless, resilient
Neuroticism
big 5 tests called
The Myers- Briggs Framework
what is the The Myers- Briggs Framework
A personality framework based on Carl Jung’s work on psychological types.
Meyer briggs
extravert and introvert differences
extravert:
action oriented
energize by spending time with others
introvert
thought oreitned
energize by spending time alone
Meyer briggs
sensing and intuition
sensing:
5 senses thus present tangible and concrete
intuition
no 5 senses and adds meaning and interpretations
Meyer briggs
thinking and feeling
thinking
Decisions based on reason, logical, casual, consistent, set of rules.
feeling
Empathize with people in the situation,
“From the inside”
Meyer briggs
judging and perceiving
judging
Make plans adn take action quickly and like to have matters settled
perceiving
adaptive, spontaneous, and curious thus refer to stay open to new information
personality type a is what
Impatient, competitive, ambitious and uptight
personality type b is what
More relaxed and easygoing and less overfly competitive than type A
