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Industrial Organizational Psychology > Organizational Communication > Flashcards

Organizational Communication Flashcards

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1
Q

Communication within an organization in which the direction of communication is from employees up to management

A

Upward communication

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2
Q

Communication passed consecutively from one person to another

A

Serial communication

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3
Q

The idea that people prefer not to pass on unpleasant information, with the result that important information is not always communicated

A

MUM (minimize
unpleasant messages)
effect

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4
Q

The medium by which a communication is transmitted

A

Communication channel

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5
Q

Physical distance between people

A

Proximity

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6
Q

A form of upward communication in which a survey is conducted to determine employee attitudes about an organization

A

Attitude survey

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7
Q

A form of upward communication in which employees are asked to place their suggestions in a box

A

Suggestion box

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8
Q

A form of upward communication in which employees are asked to place their complaints in a box

A

Complaint box

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9
Q

A person who acts as an intermediary between employees and management, or the type of employee who both sends and receives most grapevine information

A

Liaison

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10
Q

A person who investigates employees’ complaints and solves problems

A

Ombudsperson

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11
Q

An employee who serves as a liaison between unionized employees and management

A

Union steward

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12
Q

Communication within an organization in which the direction of communication is from management to employees

A

Downward

communication

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13
Q

A method of downward communication in which informal or relatively unimportant written information is posted in a public place

A

Bulletin board

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14
Q

A formal method of downward communication in which an organization’s rules and procedures are placed in a manual; legally binding by courts of law

A

Policy manual

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15
Q

A method of downward communication typically used to communicate organizational feedback and celebrate employee success

A

Newsletters

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16
Q

A computer-based employee communication network used exclusively by one organization

A

Intranet

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17
Q

The transmission of business-related information among employees, management, and customers

A

Business communication

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18
Q

Communication among employees in an organization that is not directly related to the completion of an organizational task

A

Informal communication

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19
Q

An unofficial, informal communication network

A

Grapevine

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20
Q

A pattern of grapevine communication in which a message is passed in a chain-like fashion from one person to the next until the chain is broken

A

Single-strand grapevine

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21
Q

A pattern of grapevine communication in which a message is passed to only a select group of individuals

A

Gossip grapevine

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22
Q

A pattern of grapevine communication in which a message is passed randomly among all employees

A

Probability grapevine

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23
Q

A pattern of grapevine communication in which a message is passed to a select group of people who each in turn pass the message to a few select others

A

Cluster grapevine

24
Q

An employee who receives less than half of all grapevine information

A

Isolate

25
Q

Employees who receive much grapevine information but who seldom pass it on to others

A

Dead-enders

26
Q

Poorly substantiated information and insignificant information that is primarily about individuals

A

Gossip

27
Q

Poorly substantiated information that is passed along the grapevine

A

Rumor

28
Q

Communication between two individuals

A

Interpersonal

communication

29
Q

Any variable concerning or affecting the channel that interferes with the proper reception of a message

A

Noise

30
Q

A distance zone within 18 inches of a person, where only people with a close relationship to the person are allowed to enter

A

Intimacy zone

31
Q

A distance zone from 18 inches to 4 feet from a person that is usually reserved for friends and acquaintances

A

Personal distance zone

32
Q

An interpersonal distance from 4 to 12 feet from a person that is typically used for business and for interacting with strangers

A

Social distance zone

33
Q

Distance greater than 12 feet from a person that is typical of the interpersonal space allowed for social interactions such as large group lectures

A

Public distance zone

34
Q

Communication inferred from the tone, tempo, volume, and rate of speech

A

Paralanguage

35
Q

The things people surround themselves with (clothes, jewelry, office decorations, cars, etc.) that communicate information about the person

A

Artifacts

36
Q

An office arranged so that a visitor can sit adjacent to rather than across from the person behind the desk

A

Open desk arrangement

37
Q

An office arranged so that a visitor must sit across from the person behind the desk

A

Closed desk arrangement

38
Q

Describes a message from which unimportant informational details have been removed before the message is passed from one person to another

A

Leveled

39
Q

Describes a message in which interesting and unusual information has been kept in the message when it is passed from one person to another; see Leveled

A

Sharpened

40
Q

A description of a message in which the information has been modified to fit the existing beliefs and knowledge of the person sending the message before it is passed on to another person

A

Assimilated

41
Q

A response to communication overload that involves the conscious decision not to process certain types of information

A

Omission

42
Q

Deviation from a standard of quality; also a type of response to communication overload that involves processing all information but processing some of it incorrectly

A

Error

43
Q

A method of coping with communication overload that involves organizing work into an order in which it will be handled

A

Queuing

44
Q

A response to communication overload in which the employee leaves the organization to reduce the stress

A

Escape

45
Q

A person who screens potential communication for someone else and allows only the most important information to pass through

A

Gatekeeper

46
Q

A strategy for coping with communication overload in which an organization reduces the amount of communication going to one person by directing some of it to another person

A

Multiple channels

47
Q

A test developed by Geier and Downey that measures individual listening styles

A

Attitudinal Listening

Profile

48
Q

The listening style of a person who cares about only interesting information

A

Leisure listening

49
Q

The listening style of a person who cares about only the main points of a communication

A

Inclusive listening

50
Q

The listening style of a person who pays attention mainly to the way in which words are spoken

A

Stylistic listening

51
Q

The listening style of a person who cares about only facts and details

A

Technical listening

52
Q

The listening style of a person who cares primarily about the feelings of the speaker

A

Empathic listening

53
Q

The listening style of a person who cares about only information that is consistent with his or her way of thinking

A

Nonconforming listening

54
Q

A method of determining the readability level of written material by analyzing sentence length and the average number of syllables per word

A

Fry Readability Graph

55
Q

A method of determining the readability level of written material by analyzing average sentence length and the number of syllables per 100 words

A

Flesch Index

56
Q

A method of determining the readability level of written material by analyzing sentence length and the number of three-syllable words

A

FOG Index

57
Q

A method of determining the readability level of written material by looking at the number of commonly known words used in the document

A

Dale-Chall Index

Industrial Organizational Psychology (15 decks)

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