Employee Satisfaction and Commitment Flashcards
The attitude employees have toward their jobs
Job satisfaction
The extent to which an employee identifies with and is involved with an organization
Organizational
commitment
The extent to which an employee wants to remain with an organization and cares about the organization
Affective commitment
The extent to which employees believe they must remain with an organization due to the time, expense, and effort they have already put into the organization
Continuance
commitment
The extent to which employees feel an obligation to remain with an organization
Normative commitment
The extent to which people believe that they are responsible for and in control of their success or failure in life
Internal locus of control
States that employees model their levels of satisfaction and motivation from other employees
Social information
processing theory
States that employees model their levels of satisfaction and motivation from other employees
Social learning theory
A theory of job satisfaction stating that employees will be satisfied if their ratio of effort to reward is similar to that of other employees
Equity theory
A theory that postulates that if employees perceive they are being treated fairly, they will be more likely to be satisfied with their jobs and motivated to do well
Organizational justice
The perceived fairness of the decisions made in an organization
Distributive justice
The perceived fairness of the methods used by an organization to make decisions
Procedural justice
The perceived fairness of the interpersonal treatment that employees receive in an organization
Interactional justice
A system in which employees are given the opportunity to perform several different jobs in an organization
Job rotation
A system in which employees are given more tasks to perform at the same time
Job enlargement
A system in which employees are given more responsibility over the tasks and decisions related to their job
Job enrichment
The theory proposed by Hackman and Oldham that suggests that certain characteristics of a job will make the job more or less satisfying, depending on the particular needs of the worker
Job characteristics theory
A measure of the extent to which a job provides opportunities for growth, autonomy, and meaning
Job Diagnostic Survey
JDS
Employee groups that meet to propose changes that will improve productivity and the quality of work life
Quality circles or Self-directed teams
A measure of job satisfaction in which raters place a mark under a facial expression that is most similar to the way they feel about their jobs
Faces Scale
A measure of job satisfaction that yields scores on five dimensions
Job Descriptive Index
JDI
A measure of job satisfaction that yields scores on 20 dimensions
Minnesota Satisfaction
Questionnaire (MSQ)
A measure of the overall level of job satisfaction
Job in General (JIG) Scale
A method of absenteeism control in which employees are paid for their unused sick leave
Well pay
A method of absenteeism control in which employees who meet an attendance standard are given a cash reward
Financial bonus
An absenteeism control method in which games such as poker and bingo are used to reward employee attendance
Games
An attendance policy in which all paid vacations, sick days, holidays, and so forth are combined
Paid time off program
PTO
The extent to which an employee’s personality, values, attitudes, philosophy, and skills match those of the organization
Person/organization fit
The extent to which employees have links to their jobs and community, the importance of these links, and the ease with which they can be broken and replaced at another job
Embeddedness
Behaviors that are not part of an employee’s job but that make the organization a better place to work (e.g., helping others, staying late)
Organizational
citizenship behaviors
(OCBs)
