Organization Development

Question 1

The first step in organizational change, in which employees look for practices and policies that waste
time and are counterproductive

Answer 1

Sacred cow hunt

Question 2

Unnecessary paperwork—usually forms and reports that cost organizations money to prepare, distribute, and read

Answer 2

The Paper Cow

Question 3

The number and length of unnecessary meetings

Answer 3

The Meeting Cow

Question 4

Unnecessary deadlines

Answer 4

The Speed Cow

Question 5

A person who enjoys change and often make changes just for the sake of it.

Answer 5

Change agent

Question 6

A person who is not afraid of change but makes changes only when there is a compelling reason to do so

Answer 6

Change analyst

Question 7

A person who is willing to change

Answer 7

Receptive changer

Question 8

A person who will initially resist change but will eventually go along with it

Answer 8

Reluctant changer

Question 9

A person who hates change and will do anything to keep change from occurring

Answer 9

Change resister

Question 10

The shared values, beliefs, and traditions that exist among individuals in an organization

Answer 10

Organizational culture

Question 11

The process whereby new employees learn the behaviors and attitudes they need to be successful in an organization

Answer 11

Organizational

socialization

Question 12

Procedures in which employees participate to become

“one of the gang”

Answer 12

Rituals

Question 13

Organizational behaviors or practices that convey

messages to employees

Answer 13

Symbols

Question 14

Leaders use available information to make a decision without consulting their subordinates

Answer 14

Autocratic I strategy

Question 15

Leaders obtain necessary information from their subordinates and then make their own decision

Answer 15

Autocratic II strategy

Question 16

Leaders share the problem on an individual basis with their subordinates and then make a decision that may or may not be consistent with the thinking of the group

Answer 16

Consultative I strategy

Question 17

Leaders share the problem with the group as a whole and then make a decision that may or may not be consistent with the thinking of the group

Answer 17

Consultative II strategy

Question 18

Leaders share the problem with the group and let the group reach a decision or solution

Answer 18

Group I strategy

Question 19

Employee has sole responsibility for making decisions and is responsible for the outcomes of decisions

Answer 19

Absolute

Question 20

Employee has an equal vote in making decisions, reaches concensus with others to make decisions

Answer 20

Shared or Participative or Team

Question 21

Employee makes recommendations, suggests new ideas, provides input

Answer 21

Advisory

Question 22

Employee becomes responsible for own quality

Answer 22

Ownership of own product

Question 23

Work is closely checked or approved by others; employee is closely or constantly supervised

Answer 23

Following

Question 24

A chart made for each employee that shows what level of input the employee has for each task

Answer 24

Empowerment chart

Question 25

A work schedule that allows employees to choose

their own work hours

Answer 25

Flextime

Question 26

The total number of potential work hours available

each day

Answer 26

Bandwidth

Question 27

The hours in a flextime schedule during which every employee must work

Answer 27

Core hours

Question 28

The part of a flextime schedule in which employees may choose which hours to work

Answer 28

Flexible hours

Question 29

A flextime schedule in which employees can choose their own hours without any advance notice or
scheduling

Answer 29

Gliding time

Question 30

A flextime schedule in which employees have flexibility
in scheduling but must schedule their work hours at
least a week in advance

Answer 30

Flexitour

Question 31

A flextime schedule in which employees have flexibility in scheduling but must schedule their work hours a day in advance

Answer 31

Modified flexitour

Question 32

Work schedules in which 40 hours are worked in less than the traditional five-day workweek

Answer 32

Compressed workweeks

Question 33

A scheduling practice in which employees work on an irregular or as-needed basis

Answer 33

Casual work

Question 34

A work schedule in which two employees share

one job by splitting the work hours

Answer 34

Job sharing

Question 35

Working at home rather than at the office by communicating with managers and coworkers via phone, computer, fax machine, and other off-site media

Answer 35

Telecommuting

Question 36

Also called “temps”—employees hired through a temporary employment agency

Answer 36

Temporary employees

Question 37

The process of having certain organizational functions performed by an outside vendor rather than an employee in the organization

Answer 37

Outsourcing

Question 38

Employees who lose their jobs due to a layoff

Answer 38

Victims

Question 39

Employees who retain their jobs following a downsizing

Answer 39

Survivors