Evaluating Employee Performance Flashcards
A method of performance appraisal in which a supervisor is given several behaviors and is forced to choose which of them is most typical of the employee
Forced-choice rating scale
A meeting between a supervisor and a subordinate for the purpose of discussing performance appraisal results
Performance appraisal
review
The idea that organizations tend to promote good employees until they reach the level at which they are not competent—in other words, their highest level of incompetence
Peter Principle
A performance appraisal system in which feedback is obtained from multiple sources such as supervisors, subordinates, and peers
360-degree feedback
A performance appraisal strategy in which an employee receives feedback from sources (e.g., clients, subordinates, peers) other than just his or her supervisor
Multiple-source feedback
A method of performance appraisal in which employees are ranked from best to worst
Rank order
A form of ranking in which a group of employees to be ranked are compared one pair at a time
Paired comparison
A performance appraisal method in which a predetermined percentage of employees are placed into a number of performance categories
Forced distribution
method
A type of objective criterion used to measure job performance by counting the number of relevant job behaviors that occur
Quantity
A type of objective criterion used to measure job performance by comparing a job behavior with a standard
Quality
Deviation from a standard of quality; also a type of response to communication overload that involves processing all information but processing some of it incorrectly
Error
A method of performance appraisal that involves rating employee performance on an interval or ratio scale
Graphic rating scale
The condition in which a criterion score is affected by things other than those under the control of the employee
Contamination
A method of performance appraisal in which the supervisor records employee behaviors that were observed on the job and rates the employee on the basis of that record
Critical incidents
A standardized use of the critical-incident technique developed at General Motors
Employee Performance
Record