Organisation and management 2.2 Flashcards
What is organisational structure
The levels of management and division of responsibilities within an organisation
What is an organisation chart
Chart which shows all the different people and who is working at each level of hierarcy
Advantages of organisation chart
Shows how everybody is linked together
Everybody is in a department so this gives them a sense of belonging
What is span of control
Number of subordinates working directly under a manager
Advantages of a short chain of command
Communication is more quicker and accurate because there are less levels
There will be less direct control and workers will take on decisions by which may obtain more job satisfaction
Disadvantages of a short chain of command
Managers could easily lose control of subordinates
What do directors do
Senior managers who lead a certain department or division of a business such as an marketing director
What do managers do
Direct people for people below them In the hierarchy. such as a sales manager
What do supervisors do
Junior managers who have direct control over employees below them in the hierarchy. Such as store supervisors
What are the inter relations between people in the organisation
They all are responsible for someone, Director controls the managers which control the supervisors which control the employees.
What is the role of planning
Planning helps set aims or targets for the business. This will help give the organisation a sense of direction or purpose
What is the role of coordinating
Coordinating helps bring people from different departments together. There is no point in the marketing department launching a new product if they have not coordinated with the operations department
What is the role of commanding
Commanding helps make sure tasks are carried out by people below them in the organisation structure.
What is the role of controlling
Making sure individuals and groups are on target
Advantages of delegation (Manager and subordinates)
Managers are not able to do all tasks by themselves
Managers are less likely to make mistakes
Employee feels more important because believes there is trust
Work becomes more interesting and rewarding
Disadvantages of delegation
Afraid subordinates may fail the tasks
Some managers may want to control all by themselves
What are the different styles of leadership
Autocratic-Manager expects to be in charge and have orders followed
Democratic-Get other employees involved in decision making process
Laissez-faire- Makes broad objectives of business known but left to make own decisions and organise by themselves
Advantages of autocratic
Quick decision making
Disadvantage of autocratic
No chance for employee to input in key decisions, possibly demotivating employees
Advantages of democratic
Better decisions could be made consulting more employees using their ideas
Disadvantages of democratic
Unpopular decisions could not be used effectively in this leadership
Advantages of Laisez faire
Encourages employees to show creativity and responsibility
Disadvantages of Laisez faire
Unlikely to be appropriate in organisations that provide services such as customer service because clear decisions need to be made and follow a structure
What is a trade union
Group of employees who join together to ensure their interests are protected
What are the effects of employees being trade union members
Improved environment for where people work
Improves conditions of employment such as pay and hours of work
Help improve communications between workers and management
