Achieving quality production 4.3

Question 1

What is quality and why is it important for businesses

Answer 1

To produce a good or service that meets customers expectations

Gives competitive advantage
Increased efficiency
Build consumer confidence in brand

Question 2

What is quality control

Answer 2

Checking product quality at the end of the production process. If product contains error product is thrown away

Question 3

What are the advantages and disadvantages of quality control

Answer 3

Faults are found before being sold to customer
Less training for the worker is required compared to quality assurance

Hiring employee to check product costs money
Quality control does not explain how fault occurred and can reoccur

Question 4

What is quality assurance

Answer 4

Checking quality standards of a product throughout the production process.

Question 5

What are the advantages and disadvantages of quality assurance

Answer 5

Eliminates errors
Fewer customer complaints

Expensive to train employees
Relies on employees to follow instructions