organisation and management Flashcards
what is the meaning of organisational structure
the levels of management and division of responsibilities within an organisation
what is the meaning of organisational chart
diagrams that outlines internal management and structure
what is hierarchy
levels of managements in any organisation, frm the highest to lowers
level of hierarchy meaning
managers/ supervisors/other employees who are given a similar level of responsibility in an organisation
what is chain of command
the structure in an organisation which allows instructions to be passed down from senior management to lower levels of management
what are the advantages of an organisation chart (4)
shows how everyone is linked tgt and employees known which communication channel to use
know where they stand and who has authority over the,
shows link and rs between department
sense of belonging
what is span of control
number of subordinated working directly under a manager
what is the advantages of a short structure (3)
quicker, managers more in touch with lower level , span of control is wider (managers is responsible for more subordinates and will delegate - makes workers feel trusted)
disadvantage of short structure (2)
little room for promotion
managers cls lose control of what subordinated are doing and the subordinated cld make a mistake
what is the advantage of tall structure (2)
easier to manage, more management position and promotion
disadvantage of tall structure (3)
communication takes longer, increased cost, work can be boring and monotonous
what is the meaning of directors
senior managers who lead a particular department or division of a business
what are line managers
direct responsibilities for ppl below them in the hierarchy of an organisation
what are supervisors
junior managers who hv direct control over employees below them in organisational structure
what are staff managers
specialist who provide support , info and assistance to line managers
what is the roles and function of managers (5)
plan, control, command, coordinate and organise
what does planning mean
aim or target to gv sense of direction, plan for resources
how does a manager organise
delegate task to ppl and resource effectively, ensure no one is doing the same task
how does a manger coordinate
bring workers tgt to communicate- meetings
what does commanding idk do?
ensure workers are on track , gv guide lines and instruction
how does managers control
evaluate work to make sure on target and find out why didnt meet target
without management, what will the business lack
sense of control and direction
coordination between departments
control of employee
organisation of resources
what does delegation mean
giving subordinate authority to perform particular task
what are the advantages and disadvantages of delegation to managers
managers can concentrate time on other important management functions
less likely to make mistakes
can measure success of staff
–
afraid subordinates may be better than them, afraid they may fail and managers want to control everything
what is the advantages of delegation to subordinates (3)
work becomes more interesting, feel more important, helps train workers
what are the 3 leadership methods
autocratic, democratic, laissez faire
explain what is autocratic leadership and its pros and cons
managers expect to be in charge of business and hv their orders followed
quick decisions
demotivating bc employee cant input into key decisions
what is leadership styles
different approaches to dealing with people and making decisions when in a position of authority
what is democratic and its pros and cons
get employees involved in the decision making process ;better decision bc employee can use experience and ideas, motivating
unpopular decision cannot be effectively made
what is laissez faire and its pros and cons
makes broad obj of the business known to employees, but then they are left to make their own decisions and organise their own work
encourages creativity
inappropriately where clear decisions are needed like customer care
what is trade union
a grp of employees who hv joined to ensure their interest are protected
what is a closed shop
when all employees must be a member of the same trade union
what is the effects of employees being union members
strength in numbers, improved conditions, better benefits, improved job satisfaction, advice/ financial support, can influence government policies for benefits, more secure employment
disadvantages of trade union to members
cost money, required to take industrial action even if dont agree
what is the advantage and disadvantage of trade union to employers
improve communications, wage agreement easier
trade union has strikes, wages are likely to be higher adding to business cost
