organisation and management

Question 1

what is the meaning of organisational structure

Answer 1

the levels of management and division of responsibilities within an organisation

Question 2

what is the meaning of organisational chart

Answer 2

diagrams that outlines internal management and structure

Question 3

what is hierarchy

Answer 3

levels of managements in any organisation, frm the highest to lowers

Question 4

level of hierarchy meaning

Answer 4

managers/ supervisors/other employees who are given a similar level of responsibility in an organisation

Question 5

what is chain of command

Answer 5

the structure in an organisation which allows instructions to be passed down from senior management to lower levels of management

Question 6

what are the advantages of an organisation chart (4)

Answer 6

shows how everyone is linked tgt and employees known which communication channel to use
know where they stand and who has authority over the,
shows link and rs between department
sense of belonging

Question 7

what is span of control

Answer 7

number of subordinated working directly under a manager

Question 8

what is the advantages of a short structure (3)

Answer 8

quicker, managers more in touch with lower level , span of control is wider (managers is responsible for more subordinates and will delegate - makes workers feel trusted)

Question 9

disadvantage of short structure (2)

Answer 9

little room for promotion

managers cls lose control of what subordinated are doing and the subordinated cld make a mistake

Question 10

what is the advantage of tall structure (2)

Answer 10

easier to manage, more management position and promotion

Question 11

disadvantage of tall structure (3)

Answer 11

communication takes longer, increased cost, work can be boring and monotonous

Question 12

what is the meaning of directors

Answer 12

senior managers who lead a particular department or division of a business

Question 13

what are line managers

Answer 13

direct responsibilities for ppl below them in the hierarchy of an organisation

Question 14

what are supervisors

Answer 14

junior managers who hv direct control over employees below them in organisational structure

Question 15

what are staff managers

Answer 15

specialist who provide support , info and assistance to line managers

Question 16

what is the roles and function of managers (5)

Answer 16

plan, control, command, coordinate and organise

Question 17

what does planning mean

Answer 17

aim or target to gv sense of direction, plan for resources

Question 18

how does a manager organise

Answer 18

delegate task to ppl and resource effectively, ensure no one is doing the same task

Question 19

how does a manger coordinate

Answer 19

bring workers tgt to communicate- meetings

Question 20

what does commanding idk do?

Answer 20

ensure workers are on track , gv guide lines and instruction

Question 21

how does managers control

Answer 21

evaluate work to make sure on target and find out why didnt meet target

Question 22

without management, what will the business lack

Answer 22

sense of control and direction
coordination between departments
control of employee
organisation of resources

Question 23

what does delegation mean

Answer 23

giving subordinate authority to perform particular task

Question 24

what are the advantages and disadvantages of delegation to managers

Answer 24

managers can concentrate time on other important management functions
less likely to make mistakes
can measure success of staff
–
afraid subordinates may be better than them, afraid they may fail and managers want to control everything

Question 25

what is the advantages of delegation to subordinates (3)

Answer 25

work becomes more interesting, feel more important, helps train workers

Question 26

what are the 3 leadership methods

Answer 26

autocratic, democratic, laissez faire

Question 27

explain what is autocratic leadership and its pros and cons

Answer 27

managers expect to be in charge of business and hv their orders followed
quick decisions
demotivating bc employee cant input into key decisions

Question 28

what is leadership styles

Answer 28

different approaches to dealing with people and making decisions when in a position of authority

Question 29

what is democratic and its pros and cons

Answer 29

get employees involved in the decision making process ;better decision bc employee can use experience and ideas, motivating
unpopular decision cannot be effectively made

Question 30

what is laissez faire and its pros and cons

Answer 30

makes broad obj of the business known to employees, but then they are left to make their own decisions and organise their own work
encourages creativity
inappropriately where clear decisions are needed like customer care

Question 31

what is trade union

Answer 31

a grp of employees who hv joined to ensure their interest are protected

Question 32

what is a closed shop

Answer 32

when all employees must be a member of the same trade union

Question 33

what is the effects of employees being union members

Answer 33

strength in numbers, improved conditions, better benefits, improved job satisfaction, advice/ financial support, can influence government policies for benefits, more secure employment

Question 34

disadvantages of trade union to members

Answer 34

cost money, required to take industrial action even if dont agree

Question 35

what is the advantage and disadvantage of trade union to employers

Answer 35

improve communications, wage agreement easier

trade union has strikes, wages are likely to be higher adding to business cost