motivating employees

Question 1

explain the Maslow’s hierarchy

Answer 1

each level in the hierarchy must be achieved before an employee can be motivated to the next level on the hi

Question 2

what is a disadvantage of maslow hierarchy

Answer 2

some levels dont exist for certain individuals or some rewords fit into more than 1 level

Question 3

what are the 5 levels of maslow hierarchy

Answer 3

physiological needs, safety, social, esteem and self actualisation

Question 4

explain the fw Taylor theory

Answer 4

that ppl were solely motivated by money

Question 5

what is a disadvantage of fw Taylor

Answer 5

his ideas were to simple- most employee ere motivated by other things
employee were not productive

Question 6

explain herzberg theory

Answer 6

humans hv 2 sets of needs hygiene and motivators
hygiene is status, security, work condition wile motivators are achieving, reconditions growth
hygiene factors must be satisfies before motivators
if not satisfied they can be demotivators

Question 7

what are the financial motivators

Answer 7

wages, salary, bonus, profit sharing and commission

Question 8

what are the 2 ways in which wages can be payed

Answer 8

time rate and piece rate

Question 9

explain time rate

Answer 9

amount paid to an employee for one hr of work
use when difficult to measure output of workers
easy to calculate but time consuming
good and bad workers pay the same
clocking in system needed

Question 10

what is the meaning of wages

Answer 10

payment for work, usually paid weekly

Question 11

explain piece rate

Answer 11

amount paid for each unit of output
encourages ppl to work faster but quality may drop
unfair
machine breaking down will cause employees to earn less

Question 12

what is a salary

Answer 12

payment for work, usually monthly
workers may prefer weekly
no payment for extra time works- workers are reluctant to work longer

Question 13

explain what is a bonus and its limitations

Answer 13

addition amount of payment above the basic rate as a reward for good work
workers may feel disappointed when they dont get it
may hv conflict where some workers get and some dont get

Question 14

what is commission and its limitations

Answer 14

payment relating to number of sales made
may gain bad reputation as they will sell things customer dont want
can be stressful to staff
might be too much competition to get the customer

Question 15

what is profit sharing and its limitations

Answer 15

system whereby a proportion of the company is paid out to employees
disappointed if no profit made
higher paid workers will gain more

Question 16

what are fringe benefits

Answer 16

perks in which a business gives benefits to workers

Question 17

what is job satisfaction

Answer 17

enjoyment derived from feeling that you have done a good job

Question 18

what are the 5 non financial methods for motivation

Answer 18

job rotation, enrichment , teamwork, training and promotion

Question 19

what is job rotation

Answer 19

involved workers swapping around and doing each specific task for only a limited time and then changing ard again
increases variety but doesnt make task more interesting
easy for managers to move workers if worker is sick

Question 20

what is job enrichment

Answer 20

looking at jobs and adding task that requires more skill and responsibility
might hv to add training
workers become more committed and productive

Question 21

what is teamworking

Answer 21

involves using grps of workers and allocating specific task and responsibilities to them
makes them feel a sense of control making them more committed
improves confidence

Question 22

explain training

Answer 22

process of improving worker’s skills
workers feel great sense of achievement when applying skills
feel like they were selected bc of good work

Question 23

what is promotion

Answer 23

advancement of employee in an organisation
worker will know how business works
workers feel recognized and hv higher status