Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

reviewers > oral com > Flashcards

oral com Flashcards

1
Q

” to understand is to perceive, to interpret, and to relate our perception and interpretation to what we already know” (McLean, 2003)

A

UNDERSTANDING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

doing something together with one or more people

A

SHARING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

it is a dynamic activity that is hard to describe because it changes

A

PROCESS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

it is what we share through communication is the content or concept we share through communication

A

MEANING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

two types of communication

A

NON-VERBAL, VERBAL

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

two types of verbal communication

A

FORMAL AND INFORMAL COMMUNICATION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

also termed as official communication, a type which the sender follows the predefined channels

A

FORMAL COMMUNICATION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

most commonly known as the grapevine of communication, this type in which the sender does not follow any predefined channels to transmit information.

A

INFORMAL COMMUNICATION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

face-to-face communication, lectures, phone calls, seminars

A

ORAL

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

letters, e-mail, SMS

A

WRITTEN

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

it’s the process of sending and receiving messages without using words, either spoken or written.

A

NON-VERBAL COMMUNICATION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

what are the 6 types of non-verbal

A

CHRONEMICS, VOCALICS, KINESICS, HAPTICS, PROXEMICS, ARTIFACTS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

it’s the use of time in communication, which speaks about the personality of the sender\receiver like punctuality, speed, speech, etc

A

CHRONEMICS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

the appearance of a person speaks about his personality. ( way of clothing, carrying jewelry, lifestyle)

A

ARTIFACTS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

the study of body language of a person (gestures, postures, facial expressions)

A

KINESICS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

the use of touch in communication is the expression of feelings and emotions

A

HAPTICS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

the volume, tone of voice and pitch used by sender communicating a message

A

VOCALICS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

7 C’sof communication checklist

A

CLEAR, CONCISE, CONCRETE, CORRECT, COHERENT, COMPLETE, COURTEOUS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

the distance maintained by a person while communicating with others, communicates about the relationship of the person with other like intimate, personal, social, public.

A

PROXEMICS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

what are the 5 benefits of 7c’s

A

1.BUILDING TRUST
2. PREVENTING AND RESOLVING PROBLEMS
3. CREATES BETTER RELATIONSHIP
4. INCREASES ENGAGEMENT
5. IMPROVES PRODUCTIVITY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

4 KEY COMPONENTS

A
  1. ENCODING
  2. DECODING
  3. MEDIUM
  4. FEEDBACK
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

the sender has to begin by deciding what he or she wants to transmit

A

ENCODING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

after receiving a message, the receiver responds in some way and signals that response to the sender

A

FEEDBACK

23
Q

conducted by the receiver, receiver begins to interpret the symbols sent by sender translating the message o their own set of experiences in order to make symbols meaningful.

A

DECODING

24
Q

this is used to convey the message

A

MEDIUM

25
Q

it is considered a process because it involves multiple steps and elements that work together to convey information from one party to another.

A

COMMUNICATION PROCESS

26
Q

3 COMMUNICATION MODELS

A
  1. LINEAR MODEL
  2. INTERACTIVE MODELS
    3.TRANSACTIONAL MODEL
27
Q

this communication improves on the ideas expressed in the linear model.

A

INTERACTIVE MODEL

28
Q

this communication expands on the earlier models by accounting for the simultaneous sending and receiving of messages during interaction, as well as the numerous ways in which the communication interaction.

A

TRANSACTIONAL

29
Q

this communication , a speaker send a message to a listener who receives the message.

A

LINEAR MODEL

30
Q

the person giving out information

A

SENDER

31
Q

the person receiving the information

A

RECEIVER

32
Q

the sender decides how she wants to convey her thoughts

A

ENCODING

33
Q

the information being communicated

A

MESSAGE

34
Q

the format in which the information is being conveyed

A

MEDIUM OR CHANNEL

35
Q

how a person is able to understand ,, and interpret a message

A

DECODING

36
Q

the response given by the individual receiving information

A

FEEDBACK

37
Q

what are the two elements which affect the communication process

A

FEEDBACK AND INTERFERENCE

38
Q

type of interference that comes from the inside of the speaker

A

INTERNAL INTERFERENCE

39
Q

type of interference that is heard or used outside or within the environment

A

EXTERNAL INTERFERENCE

40
Q

–refers to situation or environment and the
circumstances in which the communication
occurs.

A

SPEECH CONTEXT

41
Q

defined as
communication with
one’s self, and that may
include self-talk, acts of
imagination and
visualization, and even
recall and memory
(McLean, S., 2005).

A

INTRAPERSONAL

42
Q

Involves thinking, concentration and analysis even
daydreaming and nocturnal dreaming. Prayer,
contemplation and meditation also are part of this category.

A

INTERNAL DISCOURSE

43
Q

–Includes speaking aloud to oneself. This may be done to
clarify thinking, to rehearse a message intended for others

A

SOLO VOCAL DISCOURSE

44
Q

Deals with writing not intended for others.
Example: an entry in a diary or personal journal.

A

SOLO WRITTEN COMMUNICATION

45
Q

–refers to communication
between two or more people. It
involves the exchange of
messages, ideas, and
information between
individuals.

A

INTERPERSONAL COMMUNICATION

46
Q

involves two people.
Example: Two friends talking.

A

DYADIC COMMUNICATION

47
Q

involves three or more persons

Example: Work meeting, school group work

A

SMALL GROUP COMMUNICATION

48
Q

involves a large group with a primarily one-way monologue style

generating only minimal feedback.

A

PUBLIC COMMUNICATION

49
Q
  • takes place through television, radio, news, book, billboards, internet, and other types of media.
    Example: Writing about a current issue through school paper
A

MASS COMMUNICATION

50
Q

is the verbal and nonverbal interaction between people from different cultural backgrounds.

A

INTERCULTURAL COMMUNICATION

51
Q

the process by which individual learns traditional content of a culture and assimilates its practices and values.

A

ENCULTURATION

52
Q

believing that the people, customs, and traditions, of your own race or nationality are better than those of other races

A

ETHNOCENTRISM

53
Q

the set idea that people have about what someone or something is like, especially an idea that is wrong

A

STEREOTYPING

54
Q

is an unfair and unreasonable opinion or feeling when formed without enough thought or knowledge

A

PREJUDICE

reviewers (14 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions