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Business > OPS performance > Flashcards

OPS performance Flashcards

1
Q

what does operations management involve

A

managing the process of turning inputs into output

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2
Q

labour intensive
vs
capital intensive

A

a high proportion of production is done by labour
a high proportion of production is done by capital machinery

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3
Q

what is the supply chain?

A

the series of activities involved in turning inputs into outputs

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4
Q

what can operations involve

A

gathering analysing and distributing data
storing and transporting products
producing goods

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5
Q

what is the operations decision making process

A

set ops objectives
analyse ops data
make ops decisions
implement ops decisions
review

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6
Q

name 5 examples of ops objectives:

A

costs
flexibility
dependability
speed
quality

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7
Q

internal influences on ops decisions/objectives

A

marketing
finance
HR

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8
Q

external influences on ops decisions/objectives

A

PESTLE - C

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9
Q

calculate labour productivity

A

total output
__________________
number of employees

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10
Q

calculate unit cost

A

total costs
____________
total output

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11
Q

calculate capacity utilisation

A

existing output
____________________________ x 100
maximum possible output

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12
Q

what is capacity

A

the maximum output of a business at a moment in time given its resources

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13
Q

what does efficiency measure

A

how well inputs are used to generate outputs

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14
Q

what is labour productivity

A

measures output from employees over a given period

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15
Q

why is efficiency important

A

increased efficiency can bring down unit costs which will either increase profits or allow the business to decrease prices

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16
Q

how can a business increase labour productivity

A

training
new tech
new methods of working
new reward systems
better management

17
Q

difficulties in increasing labour productivity

A

quality may suffer
met with resistance from employees
employees may demand higher pay

18
Q

define lean production

A

when managers reduce waste and therefore ops become more efficient

19
Q

how can production become more lean?

A

kaizen - continuous improvement
Andon - transparency and everyone learns from each others mistakes
changing the layout to make timings quicker

20
Q

difficulties of adopting lean production

A

no inventory if there is ever disruption
employees may not want more responsability

21
Q

how is quality measured

A

measured by the extent to which an operation meets its customer requirements

22
Q

what does a quality ops process require

A

clear targets
systems to achieve targets
training of staff
ongoing measurement of current progress
action to be taken if targets are not being met

23
Q

what’s the importance of quality

A

to stay competitive
to have a good reputation

24
Q

how to improve quality

A

by understanding customer requirements
training
investing in tech
new processes
selecting the right partners

25
Q

quality control
vs
quality assurance

A

checked at the end of the process, items are discarded if not fit for purpose

checked along the process, all employees are responsible,

26
Q

consequences of poor quality

A

extra cost of correction
damaged reputation
legal costs if sued

27
Q

ops objectives for supply chains

A

speed of response
dependability
becoming more flexible

28
Q

what is mass customisation

A

producing on a large scale but being able to meet individual customer expectations/wants

29
Q

what is inventory?

A

stock a business holds as well as raw materials

30
Q

influences on the volume of inventory held

A

warehousing space
opportunity cost
potential dead stock

31
Q

what do inventory control charts measure

A

buffer inventory
lead time
re-order level
re-order quantity

32
Q

when demand can vary enormously, how can a business meet this

A

employing a flexible workforce
use queuing systems or waiting lists
outsourcing
increasing prices to loose demand
accepting orders to produce for others if demand is low
producing to order

33
Q

part time
vs
temp staff

A

work a few hours every week

work for a few weeks only in contract

34
Q

list some influences on choice of suppliers

A

cost of materials
quality
dependability
ethical considerations

35
Q

what is outsourcing

A

when a business uses another provider for part of the production process

36
Q

benefits of outsourcing

A

makes use of specialists
can increase business capacity

37
Q

drawbacks of outsourcing

A

poor quality will reflect badly on the business
has to stay accountable for suppliers
more expensive than in-house

Business (14 decks)

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