human resource performance

Question 1

what is HR responsible for

Answer 1

choosing the right employees
training
re-deployment
redundancy

Question 2

advantages of motivated employees

Answer 2

greater productivity
promoting the business as a workplace
building trust

Question 3

Who was Taylor and what did he suggest

Answer 3

the MONEY MAN
suggested that to motivate employees you had to pay them for what they produce

Question 4

advantages of Taylor

Answer 4

may improve productivity
reduces employee costs by hiring fewer employees

Question 5

disadvantages of Taylor

Answer 5

workers may get bored from doing monotonous tasks

Question 6

types of employee objectives

Answer 6

engagement
talent development
training
diversity
alignment of values
location, skills and number of employees

Question 7

internal influences on HR objectives

Answer 7

staff skillset
other functional objectives
availability of funding

Question 8

external influences on HR objectives

Answer 8

legal considerations
tech advances
ethical considerations

Question 9

features of Hard HRM

Answer 9

employees are:
a cost
not trusted
supervised always
unskilled

Question 10

benefits of hard HRM

Answer 10

managers have full control

Question 11

drawbacks of hard HRM

Answer 11

employees don’t contribute to their full potential

Question 12

features of soft HRM

Answer 12

employees are:
a resource
skilled
trusted
opportunities

Question 13

benefits of soft HRM

Answer 13

empowers employees
which
increases efficiency

Question 14

drawbacks of HRM

Answer 14

mistakes occur when employees make wrong decisions

Question 15

calculate labour turnover

Answer 15

no of staff leaving
____________________ x 100
avg. no of staff

Question 16

calculate retention rates

Answer 16

no of employees staying
______________________________________ x 100
no. of staff at the start of the period

Question 17

calculate labour productivity

Answer 17

total output
______________
no. of employees

Question 18

calculate employee costs as a % of turnover

Answer 18

total employee costs
________________________ x 100
total rev

Question 19

calculate labour cost per unit

Answer 19

total labour costs
________________________
total units produced

Question 20

what is Job design

Answer 20

creating and planning a job considering its aspects

Question 21

what can influence job design

Answer 21

performance of employees
resources available
market research
business objectives

Question 22

Job enlargement -

Answer 22

more tasks and responsability

Question 23

job empoweremnt -

Answer 23

autonomy

Question 24

job enrichment -

Answer 24

complexity of tasks increase

Question 25

job rotation -

Answer 25

move from one to another

Question 26

what is a HR plan

Answer 26

assesses the current and future capacity of a businesses workforce and sets out actions necessary to meet the business’ future HR needs

Question 27

what does Hackman and Oldham’s model do?

Answer 27

stresses the importance of designing jobs where individuals have skill variety, task significance, task identity, autonomy and feedback channels

Question 28

what are the main features of Hackman and Oldham’s model

Answer 28

skill variety
task significance
task identity
autonomy
feedback channels

Question 29

Hackman and Oldham’s model: what will skill variety and task identity give an employee

Answer 29

a sense of meaning resulting in high levels of motivation

Question 30

Hackman and Oldham’s model: what will autonomy give an employee

Answer 30

responsibility resulting in high levels of job satisfaction

Question 31

Hackman and Oldham’s model: what will feedback channels give an employee

Answer 31

knowledge and understanding of results and processes resulting in lower levels of absenteeism and turnover

Question 32

organisational structure
vs
organisational design

Answer 32

the way a business is arranged

the process to ensure a business is appropriately designed

Question 33

key factors of organisational design

Answer 33

levels of hierarchy
spans of control
delegation or authority
centralisation and decentralisation

Question 34

influences on delegation, centralisation and decentralisation

Answer 34

leadership/management styles
overall corporate objectives
workforce skill
technological environment
competitive environment
economic environment

Question 35

HR flow: human inflow

Answer 35

recruitment decisions

Question 36

HR flow: internal human flow

Answer 36

re-deployment, promotions etc

Question 37

HR flow: human outflow

Answer 37

redundancies
retirement
release of employees