managing change Flashcards
UNIT 10
what are external changes
those which occur outside of the business
what are internal changes
those which occur within the business
what can change be?
rapid
unexpected
disruptive
incremental
long term
which theory is for managing change
Lewin’s force field analysis
What does Lewin’s force field analysis do?
examines factors pushing for change and those pushing back on change
Why might a business want change?
to keep up with competition
wanting higher returns
to stop poor performance
why might a business resist change?
lack of finance
prefer the status quo
Internal pressures for change:
function stresses: financial/marketing etc
external pressures for change
PESTLE -C
why is change valued
to stay competitive
to become market leaders
what are features of a flexible organisiation
organic structure
felxible contracts
restructuring
delayering
what is an organic structure
fluid teams
created for a purpose
specific
no fixed reporting relationships
what is a mechanistic structure
formal
clear rules and procedures
many levels of hierarchy
how can managing data help change
can predict them
develop strategies to respond to
evaluate effectiveness of responses
reasons for resistance to change
self interest
prefer the status quo
different assessment of the situation
misunderstanding and fear
overcoming resistance to change
education and communication
facilitation and support
participation and involvement
manipulation and co-option
negotiation and bargaining
explicit and implicit coercion
focuses of cultures
focus on profits
focus on safety
focus on task
focus on people
