Operating Philosophy

Question 1

What is the basic prioritization of CRM?

Answer 1

Aviate, navigate, and communicate

Question 2

Who is ultimately responsible for the flight under their command?

Answer 2

The captain.

Question 3

What does COMMAND mean in the context of a flight?

Answer 3

Legally mandated responsibility, authority, and accountability of the PIC (Pilot in Command).

Question 4

Q: If two captains are assigned to a flight, who assumes command?

Answer 4

One captain is designated as the PIC and assumes command of the flight.

Question 5

Who is the primary contact for the flight deck when there is communication?

Answer 5

A: The Forward Flight Attendant (FWD FA).

Question 6

What is the chain of command authority in the cabin?

Answer 6

PIC, FO, FWD FA, AFT FA.

Question 7

Who has primary communication with the flight deck?

Answer 7

The Forward Flight Attendant (FWD FA).

Question 8

Who oversees all duties in the cabin?

Answer 8

The Forward Flight Attendant (FWD FA).

Question 9

Who provides the PIN and passenger count to the PIC?

Answer 9

The AFT Flight Attendant (AFT FA).

Question 10

RELEASE STERILE FLIGHT DECK:

how to let FA know

Answer 10

o Climbing through 10,000 ft (or reaching cruise altitude when below 10,000 ft):
o AURAL / VISUAL SIGNAL REMARKS
o TWO HI CHIMES Indicates sterile flight deck is no longer in effect after takeoff.

Question 11

When does the sterile flight deck take effect during descent?

Answer 11

Descent through 18,000 ft.

Question 12

What does the sterile flight deck indicate for arrival?

Answer 12

approximately 15 minutes from landing.

Question 13

What should Flight Attendants (FAs) do when the sterile flight deck is in effect for arrival?

Answer 13

Conclude all nonessential safety duties, perform final cabin walk-through (when no turbulence), and take jumpseat.

Question 14

What happens when the FA or Pilot pushes the EMERGE button?

Answer 14

They have to respond (each side).

Question 15

What does the FA do to indicate an evacuation is underway?

Answer 15

The FA will turn on the emergency lights.

Question 16

Who answers the interphone immediately during an emergency?

Answer 16

The flight deck crewmember not flying.

Question 17

Topics are listed according to the acronym ICE:

Answer 17

1) required documents, are fit for duty)

2) Communication –
* suspicious activity or a breach of security, the FA uses plain English without code words or phrases, using their full name
* 4 knocks

3) Entry Protocol –
* Pilot Out Of Flight Deck/Flight Attendant Access To Flight Deck Protocol)
 

Question 18

ALL FLIGHTS
The All Flights topics are briefed for each flight leg, always focusing on anticipated threats.

• MX items (Review MEL / CDL / NEF, as appropriate, for operations/performance procedures and limitations)
• Taxi time/de-ice/ground delay potential
• Weather (departure, enroute, turbulence, destination)
• Flight time and cruise altitude
• Diversion potential
• Customer service items
• FAM / LEO / FFDO
• Jumpseat / ACM briefing
• Unfamiliar airports/airport specific procedures

Question 19

Who must initiate the exchange of flight controls?

Answer 19

The captain.

Question 20

When do normal exchanges of flight controls occur?

Answer 20

When aligned with the runway centerline prior to commencing the takeoff.
During the landing roll, as dictated by the captain.
During pilot out of flight deck protocol.

Question 21

When in flight, the exchange must include aircraft flight status of heading, altitude, and speed. Example:
“YOUR CONTROLS, HEADING ONE TWO ZERO, LEVEL THREE SIX ZERO, SPEED POINT SEVEN EIGHT.”