Motivation In Theory and Practice (1.4.4)

Question 1

What Benefits can Motivated Staff provide? (6 Benefits)

Answer 1

Increased:
Creativity, Productivity, Customer Service
More:
Analytical, innovative
-Better at closing Sales

Question 1

What is Multi-Skilling?

Answer 1

Allowing staff to train in different departments and rotate around Job Roles. More Skills could mean more progression opportunities increasing motivation of the employee. It could reduce the experiences in the team and so the Job Role is performed at a lower standard.

Question 2

What are the 4 ways of Employee Motivation?

Answer 2

-Taylor’s Scientific Managements
-Maslow’s Hierarchal Structure
-Herzberg’s Two-Factor Theory
-Mayo’s Theory of Motivation

Question 3

What is Taylor’s Scientific Managements? (Taylorism)

Answer 3

Management Theory which uses scientific Methods to analyze the most efficient production process in order to increase Productivity. Finds better ways for people to do their Jobs meaning tools + Training is provided.

Question 4

What is Maslow’s Hierarchal Structure?

Answer 4

Motivational Theory in Phycology consisting of Hierarchal Levels. The 5 Levels are: Self-Actualization
Self-Esteem
Love+ Belonging
Safety/Security
Physcological
He said that these 5 things needed to be achieved before an individual could work.

Question 5

What do each of the levels of Maslow’s Hierarchal Structure mean?

Answer 5

Self-Actualization: Creativity, Problem solving
Self-Esteem: Self- Worth, accomplishment + respect
Love+ Belonging: Teamwork, friendship + Family
Safety/Security: Order + Control
Phycological: Biological requirements needed for human survival. e. g air, food, drink, shelter etc..

Question 6

What is Herzberg’s Two-Factor Theory?

Answer 6

Has become one of the most commonly used uses of motivation in the workforce. It is to notice that there are two factors one that increases satisfaction and another that increases dissatisfaction.

Question 7

What Motivates Staff in a work place? (6 Factors)

Answer 7

-Achievement
-Recognition
-Work itself
-Responsibility
-Advancement
-Growth

Question 8

What Demotivates Staff in a work place? (5 Factors)

Answer 8

-Bureaucracy
-Relationships
-Job security
-Status Salary
-Work Conditions

Question 9

What is Mayo’s Theory of Motivation?

Answer 9

Suggests employees are more motivated by social + relational factors than by monetary or environmental factors. He also emphasis the importance of group work and employee involvement for organizational structure.

Question 10

Summary of 4 Motivation Theories?

Answer 10

Taylor: Providing what employee needs to be more Productive
Maslow: Physiological needs before worker can think of work
Herzberg’s: Two Factors that either motivate or Demotivate + Hygiene
Mayo: Relationship + Social increases Productivity

Question 11

What are the Two Types of Motivation?

Answer 11

Financial and Non-Financial Motivation

Question 12

What are types of Financial Motivation? ( 5 Types)

Answer 12

1.Piece Rate
2.Commision
3.Bonuses
4. Profit Share
5. Performance Related Pay

Question 13

What is Piece Rate and what are the Advantages and Disadvantages?

Answer 13

Piece Rate: Employees get an amount per item made not fixed hourly rate.
Ad: Increases Productivity, Easier Wage Calculation, Minimal Supervision.
Dis: Quality deteration, Health risks could be faced due to fatigue.

Question 14

What is Commission and what are the Advantages and Disadvantages?

Answer 14

Commission: Fee paid to employee after task done ( usually selling a product).
Ad: Motivates employee to word harder, more efficient, Higher potential income + Flexible Hours.
Dis: Income can be unpredicted, Increased Stress, aggressive environment.

Question 15

What are Bonuses and what are the Advantages and Disadvantages?

Answer 15

Bonuses: Financial Compensation above and beyond normal payments.
Ad: Increases Motivation, Increases Productivity, Boosts Earnings, Shows appreciation
Dis: Unrealistic expectations, Employee competition, Inhibiting Teamwork, Additional Cost.

Question 16

What is Profit Share and what are the Advantages and Disadvantages?

Answer 16

Profit Share: Where employees receive proportion of business Profit.
Ad: Encouraging Higher Productivity, Improved Customer Service + quality, Teamwork.
Dis: Potential for Conflict, May reduce company’s Cash Flow

Question 17

What is Performance Related Pay and what are the Advantages and Disadvantages?

Answer 17

Performance Related Pay: Way a business can reward its employees when they meet a targeted goal.
Ad: Sets framework to improve performance, improves employee focus, rewards best workers, highlights performance effectively
Dis: Competitive, Short- Term Goals, Demotivating

Question 18

What are the Types of Non- Financial Methods of Motivation? (6 Types)

Answer 18

1. Delegation
2. Consultation
3. Empowerment
4. Teamworking
5. Flexible Working
6. Job Rotation

Question 19

What is Delegation and what are the Advantages and Disadvantages?

Answer 19

Delegation: Assignment of authority to a person so they can carry out specific tasks.
Ad: Boosts teamwork, improves productivity, provides enthusiasm, innovates + cooperates.
Dis: Insufficient training or skills, morale issues

Question 20

What is Consultation and what are the Advantages and Disadvantages?

Answer 20

Consultation: Communicating with employees to advise them on how to improve.
Ad: Builds trust, Good work relations, Find problems early and solves them, prevents potential disaagrements.
Dis: High Turnover of workers, Time-consuming, Lack of Benefits.

Question 21

What is Empowerment and what are the Advantages and Disadvantages?

Answer 21

Empowerment: Motivates employees to do tasks. Helps them take initiative.
Ad: Faster problem solving, Higher production, motivates to do best.
Dis: Increased risk of mistakes, Increases conflict.

Question 22

What is Team Working and what are the Advantages and Disadvantages?

Answer 22

Team Working: Process of different groups of people working together to achieve a common goal.
Ad: Idea generation, improves Productivity, boosts morale, Lean faster when working together, Personal Growth.
Dis: Communication issues, resistance from managers, delays in projects, inability to see which members contributed where.

Question 23

What is Flexibile Working and what are the Advantages and Disadvantages?

Answer 23

Flexible working: Employee not working the usual 9-5, Monday to Friday job as they have out of work commitments such as Childcare that get in the way of being able to do work i certain time frame.
Ad: increased productivity, Helps control costs.
Dis: Communication issues, personal difficulties, meeting/ schedule differences, increased procrastination.

Question 24

What is Job Rotation and what are the Advantages and Disadvantages?

Answer 24

Job Rotation: Employees periodically move around around to different role in the organization. Stop boredom.
Ad: Reduce Boredom, Increases innovation, Improves employee knowledge, reduces physical strain on employees.
Dis: Unsatisfied Customers, Stresses Employees, Slow operations.