Module 6.2: Job Design

Question 1

Job Design

Answer 1

+ Developing new jobs or adding responsibilities to existing jobs
+ Process of assigning tasks to a job, including interdependency of those tasks with other jobs
+ Assignment of goals and tasks that are to be accomplished by employees

Question 2

What are some things that tie into the job design?

Answer 2

Interview questions, training plans, development plans, career implications, performance reviews, and compensation, tie into the job design

Question 3

What does a job design allow a company to do?

Answer 3

Allows a company to more easily reach its goals by having more employees perform more tasks within the organization

Question 4

What may a job design involve?

Answer 4

May involve developing a new position or simply adjusting set of tasks that a current position encompasses

Question 5

What can a job design create?

Answer 5

Creates clear and effecting communication
process throughout the company since it clearly define tasks and form them into natural work units to organize duties

Question 6

What is a job design responsible for structuring?

Answer 6

Structuring the content and size of jobs for
efficient task performance, flexibility, and
worker satisfaction and defining their
component tasks, conditions, and competency requirements for recruitment, appraisal, reward, and a number of other HR Processes

Question 7

Job Specialization

Answer 7

occurs when the work required is subdivided into separate jobs assigned to
different people to improve work efficiency

Question 8

Job Enrichment

Answer 8

+ An employee assumes more responsibility over the tasks
+ Combining highly interdependent tasks into one job (Natural Grouping)

Question 9

How can job enrichment help employees?

Answer 9

Help improve motivation and morale for
employees who remain following organizational downsizing

Question 10

How does job enrichment increase job quality?

Answer 10

Feel sense of ownership, therefore, increase job quality

Question 11

How does job enrichment affect client relationships?

Answer 11

Putting employees in direct contact with their clients rather than using another group or the supervisor as the liaison between employee and the customer (Establishing Client Relationships)

Question 12

Job Rotation

Answer 12

workers are rotated among variety of jobs, spending certain length of time at each

Question 13

How does job rotation help employees?

Answer 13

Exposing workers to as many areas of
organization as possible so they can gain a good knowledge of its workings and how the various jobs and departments fit together

Question 14

What does job rotation increase and eliminate?

Answer 14

Increases worker flexibility, eliminates boredom, and increases worker satisfaction

Question 15

Job Enlargement

Answer 15

adding tasks to an existing job

Question 16

What might job enlargement involve?

Answer 16

Might involve combining two or more complete jobs into one or just adding one or two more tasks to an existing job

Question 17

What does job enlargement improve?

Answer 17

Significantly improve work efficiency and flexibility

Question 18

How are employees motivated by job enlargement?

Answer 18

Employees are motivated when they perform a variety of tasks and have the freedom and knowledge to structure their work to achieve the highest satisfaction and performance

Question 19

Re-engineering

Answer 19

fundamental rethinking and radical redesign of business processes to achieve
dramatic improvements in critical contemporary measures of performance, such as costs, quality, service, and speed

Question 20

Why is re-engineering important?

Answer 20

Rethinking and redesigning its business system to become more competitive

Question 21

What does re-engineering focus on?

Answer 21

Focuses on the overall aspects of job designs, org structures, and management systems

Question 22

Duty Allocation

Answer 22

company creates a team or group of departments, with each having a specific role

Question 23

Job Crafting

Answer 23

+ Informal changes that an employee makes in their jobs
+ Obtain additional responsibilities in their role over time

Question 24

Organizational Citizenship Behaviors

Answer 24

motivated to help the org and colleagues by doing little things they are not required to do

Question 25

Hackman and Oldham’s Job Characteristics Theory/Model

Answer 25

employees desire jobs that are meaningful, provide them opportunity to be personally responsible for the outcome of their work, and provide them with feedback of the results of their efforts

Question 26

Core Job Characteristics

Answer 26

1. Skill Variety
2. Task Identity
3. Task Significance
4. Autonomy
5. Feedback

Question 27

Skill Variety

Core Job Characteristics

Answer 27

use of different skills and talents to complete a variety of work activities

Question 28

Task Identity

Core Job Characteristics

Answer 28

the degree to which a job requires completion of a whole or identifiable piece of work

Question 29

Task Significance

Core Job Characteristics

Answer 29

the degree to which the job affects the organization and/or larger society

Question 30

Autonomy

Core Job Characteristics

Answer 30

provide freedom, independence, and discretion in scheduling the work and determining the procedures to be used to complete the work

Question 31

Feedback

Core Job Characteristics

Answer 31

employees can tell how well they are doing from direct sensory information from the job
itself