MODULE 5 (NEW)

Question 1

hiring and promoting a certain kind of person.

Answer 1

staffing

Question 2

involve hiring new people with new skills, firing people with inappropriate or substandard skills, and/or training existing employees to learn new skills.

Answer 2

Staffing

Question 3

moving people from one job to another

Answer 3

Job rotation

Question 4

(sometimes called “rightsizing” or “resizing”) refers to the planned
elimination of positions or jobs.

Answer 4

Downsizing

Question 5

an operational philosophy committed to
customer satisfaction and continuous improvement.

Answer 5

Total Quality Management (TQM)

Question 6

is the extent to which a society accepts an unequal distribution of power in organizations.

Answer 6

Power distance (PD)

Question 7

is the extent to which a society feels threatened by uncertain and ambiguous situations.

Answer 7

Uncertainty avoidance (UA)

Question 8

is the extent to which a society values individual freedom and independence of action compared with a tight social framework and loyalty to the group.

Answer 8

Individualism-collectivism (I-C)

Question 9

is the extent to which society is oriented toward money and things (which Hofstede labels masculine) or toward people (which
Hofstede labels feminine).

Answer 9

Masculinity-femininity (M-F)

Question 10

is the extent to which society is oriented toward the long versus the short-term.

Answer 10

Long-term orientation (LT)

Question 11

states what actions are going to be taken, by
whom, during what time frame, and with what expected results.

Answer 11

Action Plan