Module 3 - Tour Guiding Techniques

Question 1

List any five points a tourist guide should note when using the microphone on a coach.

Answer 1

1. Set the Right Volume: Adjust the volume to a comfortable level for all passengers, avoiding feedback or distortion.
2. Speak Clearly:Use a steady, well-articulated voice to ensure your message is easily understood.
3. Position the Microphone Correctly: Keep the microphone at an ideal distance to prevent muffled or overly loud audio.
4. Limit Usage:Allow breaks between announcements to maintain a pleasant atmosphere for passengers.
5. Reduce Background Noise: Turn off the microphone when not in use and avoid unnecessary sounds like tapping or heavy breathing.

Question 2

List seven pieces of information a tourist guide should mention to tour group members before getting off a coach for a walking tour.

Answer 2

1. Meeting Point and Time
2. Route Overview
3. Safety Guidelines
4. Facilities Information
5. Weather and Clothing Advice
6. Local Rules and Etiquette
7. Emergency Contact Details

Question 3

List any six techniques a tourist guide should use when giving tour commentary outdoors.

Answer 3

1. Clear and Audible Voice
2. Engaging Storytelling
3. Interactive Questions
4. Positioning and Movement
5. Adaptability to Weather
6. Use of Visual Aids and Gestures

Question 4

Phrasing or choice of words is one of the language skills essential to delivering tour commentary. List any six major points to note in phrasing or choice of words.

Answer 4

1. Clarity and Simplicity
2. Conciseness
3. Positivity and Enthusiasm
4. Relevance
5. Avoid Jargon or Technical Terms
6. Respectful and Inclusive Language

Question 5

Tourist guides are advised to adopt the ‘5W1H-skill’ to enhance their presentation skills when giving tour commentary. Explain what 5W and 1H stand for.

Answer 5

1. Who: Identify the key individuals, cultural groups, or historical figures associated with the site.
2. What: Highlight the purpose, significance, or unique features of the site or object.
3. When: Provide the historical timeline, including dates, periods, or relevant events.
4. Where: Specify the location, surroundings, and geographical context.
5. Why: Explain the significance or reason behind the site’s importance.
6. How: Detail the process, construction, or events leading to its creation or current state.

Question 6

When delivering tour commentary on a coach or at a tourist spot, apart from paying attention to the content and choice of words, body language also plays an important part. Suggest any three ways for a tourist guide to use ‘eye contact’ to achieve effective communication with tour group members.

Answer 6

1. Build Connection and Trust: Engage with group members through eye contact to foster inclusivity and make them feel valued.
2. Read the Audience: Observe reactions and body language to gauge engagement and adjust your delivery as needed.
3. Highlight Key Points: Use focused eye contact to emphasize important information or deliver impactful messages.

Question 7

A professional tourist guide should understand the needs of different types of travellers. State any four aspects a tour guide should observe when caring for pregnant women.

Answer 7

1. Comfort and Accessibility
2. Health and Safety
3. Pace of the Tour
4. Hydration and Nutrition