Module 3 - Prevention and Handling of Problems in Tour Guiding Flashcards
What should a tourist guide do if the arrival flight of the tour group is delayed or cancelled?
- Monitor Updates
- Inform Relevant Parties
- Communicate with the Group
- Rearrange the Itinerary
- Coordinate New Arrivals: Arrange backup transportation if necessary and confirm that lodging and meals are ready when the group arrives.
- Stay Calm and Reassuring
- Document Changes: Record all updates, extra costs, and refunds to assist with reports and resolve any disputes later.
List five things that a tourist guide should do if the luggage does not arrive on the same flight as the tour group members.
- Report the Issue
- Provide Contact Details
- Reassure the Group
- Assist with Essentials
- Follow-Up
Suppose the scheduled coach is not available and the tour group members have to be transported from the airport to the hotel by taxi. List any four things which a tourist guide should do or observe in order to ensure that arrangement is proper.
- Arrange Sufficient Taxis
- Confirm Taxi Drivers’ Details
- Provide Clear Instructions to taxi driver and tour group
- Check the Route and Fare
What information should a tourist guide report to the travel agent in case of a traffic accident? List any five such pieces of information to report.
- Accident Details
- Injuries and Medical Assistance
- Police or Authorities Involved
- Impact on the Itinerary
- Group’s Well-being and Safety
If a coach transporting a tour group crashes, list five things that a tourist guide should do besides reporting the incident to the travel agent.
- Ensure Immediate Safety
- Call Emergency Services
- Provide First Aid
- Gather Information
- Keep the Group Calm and Informed
List five things a tourist guide should do to help prevent tour group members from getting sick.
- Encourage Hand Hygiene
- Monitor Hydration
- Advise on Appropriate Clothing
- Provide Food and Water Safety Tips
- Stay Aware of Symptoms
List five ways in which a tourist guide may handle a tour group member who has gotten seriously sick during a tour.
- Assess the Situation and evaluate the severity of the illness
- Seek Medical Help
- Stay Calm and Reassuring
- Isolate the Sick Member
- Coordinate with Local Authorities and Travel Support
List four ways a tourist guide may help prevent tour group members from losing their property.
- Provide Clear Instructions: Remind the group regularly to keep their belongings close and secure.
- Establish a Routine for Checking Belongings
- Offer Tips on Safe Storage
- Monitor and Assist with Personal Items
List four things a tourist guide should do when a tour group member has lost his/her property (e.g. cash, camera, mobile phone, etc.).
- Stay Calm and Reassure
- Help Search the Area
- Report the Loss
- Assist with Replacing or Securing Important Items
List five things a tourist guide should do when a tour group member has lost his/her passport.
- Stay Calm and Reassure the Member
- Notify Local Authorities
- Contact the Embassy or Consulate
- Assist with Travel Arrangements
- Help Secure Identification and Funds
What should the tourist guide do when a tour group member is missing during the tour? List seven steps in a sensible order to handle such an incident.
- Stay Calm and Reassure the Group: Remain calm to avoid panic. Reassure the group that the situation is being handled and instruct them to stay together while the search begins.
- Contact the Missing Person: Call the missing person’s phone or use messaging apps to try to reach them.
- Retrace Steps and Search the Area: Check the last known locations and retrace the route. Ask nearby staff or locals if they’ve seen the missing person.
- Alert Local Authorities: If the person is still missing, contact local authorities (police or security) and provide a description.
- Inform the Tour Operator or Travel Agency: Notify the tour operator or agency for additional support and resources in tracking the person.
- Gather Group Details: Collect information from other group members about the last time they saw the person and keep them updated as the situation progresses.
- Stay in Constant Communication: Keep in touch with authorities, group members, and the tour agency. Once the person is found, ensure their safety and reunite them with the group.
If a tour group member had an accident and was certified dead at the hospital, list five things which a tourist guide should do to follow up on the case.
- Notify the Local Authorities and Consulate/Embassy
- Inform the Tour Operator or Travel Agency and get assistance in managing the next steps.
- Contact the Family: If possible, assist in respectfully and compassionately notifying the family of the deceased.
- Assist with Documentation (death certificate, police reports, and medical records) and Legal Requirements
- Provide Emotional Support to the Group
What should a tourist guide do when the departure flight of a tour group is delayed or cancelled? List any three steps for handling the case.
- Inform the Group: Quickly update the group about the delay or cancellation and reassure them it’s being handled.
- Coordinate with the Airline: Contact the airline for the new departure time, reasons for the delay, and details on rebooking or compensation.
- Adjust Plans: Work with the tour operator to arrange new accommodations or activities until the new departure.
