Module 3 - Tour Guiding Skills Flashcards
Tourist guides should be physically and psychologically well prepared before receiving tourists. Briefly explain any two physical preparations.
F.A.S.T.
-
Fitness and Stamina:
- Maintain physical fitness to keep up with groups during walking tours, hikes, or queuing up for a long time. -
Appropriate Attire and Gear:
- Wear suitable clothing and comfortable walking shoes.
- Carry weather-appropriate gear, maps, and communication tools for various conditions and activities.
The mnemonic “F.A.S.T.” reminds you to focus on Fitness and Stamina, and be prepared with Appropriate Attire and Gear.
Tourist guides should be physically and psychologically well prepared before receiving tourists. Briefly explain any two psychological preparations.
Keep Smart
K - Knowledge Mastery
* Focus on being well-informed and prepared with all the details about the tour, destinations, and expected questions.
S - Stress Management
* Stay organized, practice relaxation techniques, and maintain a flexible, positive mindset to handle unexpected challenges calmly.
The phrase “Keep Smart” reinforces the importance of mastering knowledge and managing stress effectively.
Tourist guides should bring along certain tools to perform their duties. List any six such tools.
G.U.I.D.E.S.
G - Guidebook
A comprehensive resource for factual information about the tour location.
U - Umbrella
For protection against weather conditions, whether rain or sun.
I - Identification
Personal identification and any necessary permits or licenses to confirm your role.
D - Device (e.g., microphone or speaker)
To ensure clear communication with larger groups.
E - Emergency contact details
A list of emergency numbers or contacts for immediate assistance if needed.
S - Safety equipment
Items like a first aid kit, flashlight, or whistle for emergencies.
The mnemonic “G.U.I.D.E.S.” helps you remember Guidebook, Umbrella, Identification, Device, Emergency contacts, and Safety equipment.
List any three pieces of information which a tourist guide should confirm in order to ensure proper arrangements for transporting tour groups.
T.R.I.P.
T - Timings
Confirm pick-up and drop-off times to stay on schedule.
R - Route
Verify the planned route and any stops to avoid confusion.
I - Information about capacity
Ensure the vehicle’s size matches the group’s number for comfort and safety.
P - Preparation for special needs
Check if any visitors require special accommodations, such as accessibility or extra luggage space.
The mnemonic “T.R.I.P.” helps you remember Timings, Route, Information about capacity, and Preparation for special needs.
List any four things a tourist guide should reconfirm before the arrival of a tour group so that the relevant arrangements for the tour may not be affected.
C.A.R.E.
C - Confirm Transport Arrangements
Confirm the transport arrangements, including timing, vehicle size, and driver contact.
A - Accommodation Arrangements
Recheck hotel bookings, room allocations, and special requests for guests.
R - Restaurant or Meal Reservations
Verify meal times, menu options, and reservations to ensure smooth dining experiences.
E - Entry Tickets or Permits
Ensure all tickets, passes, or permits for attractions are ready and available.
The mnemonic “C.A.R.E.” helps you remember to Confirm coach details, Accommodation, Restaurant reservations, and Entry tickets.
List any four tasks a tourist guide should immediately do once the tourist guide has received a tour group arriving at the port area of Hong Kong.
W.A.I.T.
W - Welcome the group
Greet the visitors warmly and introduce yourself as the guide.
A - Assist with luggage
Help manage and ensure the proper handling of luggage if necessary.
I - Inform the group
Provide an overview of the tour itinerary, timing, and important details.
T - Take headcount
Verify the number of visitors to ensure everyone is accounted for.
The mnemonic “W.A.I.T.” reminds you to Welcome, Assist, Inform, and Take headcount.
List any five tasks which a tourist guide should do on the coach when receiving a tour group who has just arrived in Hong Kong.
W.I.N.D.S.
W - Welcome the group
Greet the visitors and introduce yourself as their guide for the tour.
I - Inform about the itinerary
Provide a brief overview of the day’s schedule, important stops, and activities.
N - Note the headcount
Ensure everyone is present by taking a headcount of the group.
D - Distribute necessary materials
Give out items like maps, schedules, or tickets that will be useful during the tour.
S - Safety reminders
Remind the group of safety procedures, including where the exits are and emergency contact details.
The mnemonic “W.I.N.D.S.” helps you remember: Welcome, Inform, Note headcount, Distribute materials, and Safety reminders.
List any five pieces of information a tourist guide should mention to tour group members on the last evening of the tour.
G.O.O.D.B.Y.E.
G - Gratitude for participation
Thank the group for being part of the tour and their cooperation.
O - Overview of the final day’s activities
Brief the group on the schedule for the last day and any remaining sightseeing.
O - Optional activities or shopping
Mention any optional activities, last-minute shopping opportunities, or free time.
D - Departure details
Confirm details about departure times, transport arrangements, and luggage collection.
B - Baggage collection
Remind guests to check-out and pack their luggage for the next morning.
Y - Your contact information
Provide your contact details in case they need assistance or have any questions after the tour.
E - Evaluation/Feedback
Encourage the group to provide feedback about the tour experience.
The mnemonic “G.O.O.D.B.Y.E.” helps you remember Gratitude, Overview, Optional activities, Departure details,** Baggage**, Your contact info, and Evaluation.
List any five things which a tourist guide should do or pay attention to when helping tour group members check in at the airline counter.
C.H.E.C.K.
C - Confirm flight details
Verify the flight number, time, and any other important travel information
H - Help with baggage
Assist with weighing luggage and ensuring that it meets the airline’s requirements.
E - Ensure passports and documents
Make sure all group members have their passports, tickets, and necessary travel documents ready.
C - Check seat assignments
Confirm and, if needed, assist with seat assignments or special requests like aisle or window seats.
K - Keep the group together
Ensure all group members are present and guide them through the check-in process to avoid any confusion.
The mnemonic “C.H.E.C.K.” helps you remember to Confirm, Help with baggage, Ensure documents, Check seats, and Keep the group together.
