Mod 1 - HUM Flashcards
SHELL Model
Software Hardware Envirnoment Liveware - Ind Liveware - Team
Safety Culture in ATM
Informed Reporting Just Flexible Learning
What is the aim of Ergonomics ?
The study of the principles of interaction between human and equipment for purpose of applying them in design and operations
Optimise interaction between humans and machines.
Developing user friendly and error tolerant systems.
State 2 reasons to use automation
- increases functionality
- increases efficiency by reducing workload
- help to prevent errors
- improve safety
What are Constraints of Automation? Name two
Complacency
Vigilance decreases
Loss of job satisfaction
Human expertise loss
List theee basic Needs of People at Work
Psychological and Physiological Safety Social Esteem Achievement
What does the acronym IMSAFE Stand for?
Illness Medication Stress Alcohol Fatigue Eating
Types of Responsibility
Legal Task Role Welfare Moral
Name the three different leader styles
Autocratic
Democratic
Laissez - Faire
What are the stages of Teambuilding?
Forming
Storming
Norming
Performing
Give 3 examples for Critical Teamwork related operational Situations
OJTI Handover Handoff Sector Splitting Bandboxing Unusual Situations Incidents
Definition of Human Error
The failure of planned mental or physical activities to achieve their intended outcome.
State the different Error Types and respective failure
Slip - Attention failure
Lapse - Memory failure
Mistake - Rule or Knowledge based
Violation - Routine or Exceptional
Name the 3 levels of performance according to the Rasmussen Model
Routine, Expected - Automated, Skill based
Familiar, Trained - Conscious and Automated, Rule based
Novel, Difficult, Dangerous - Conscious, Knowledge based.
Reason Model
- draw it
- give a short explanation
Remember at least 2 slices of cheese!!
What is the Purpose of Error Management ?
Prevent Error
Learn from Error
Improve Safety
What is your protection against misunderstanding?
- speak fluent, clear, concise, unambiguous
- resolve misunderstandings
- ensure that the pilot has confidence in you
- give instructions/obtain&provide Information efficiently and correctly
Describe the communication process
Sender(encoding) V...............^ V signal....^feedback V...............^ Receiver(decoding)
State 2 factors which affect non verbal communication
Gesture, facial expressions, culture, gender, age. Seniority, status
State three factors which affect verbal communication
- word choice, intonation, speed, tone
- distortion, workload, expectation, noise, interruption
- accents, dialects, vocabulary
- Attitudes, needs, personality
What must be ensured after receiving Feedback / Readback
Hearback
Ensure the readback is listened to.
State Factors that affect Non Verbal Communication
Gesture, Facial expressions, Culture, Age, Gender, Attitudes, Personality, Needs…
State Factors that affect Verbal Communication
Word choice, Intonation, Speed, Tone, Accents, Dialects, Vocabulary…
What can be used to Protect against Misunderstanding
Use Standard Phraseology - well designed and disciplined use
Use Plain Language - with sufficient command and intelligent use.
