MIS Ch. 7 Flashcards
Dynamic Processes
Flexible, informal, & adaptive processes that normally involve strategic & less structured managerial decisions & activities
Structured Processes
Formally defined, standardized processes that involve day-to-day operations
Ex: Accepting a return, placing an order, & purchasing raw materials
Workgroup Process
Enables workgroups to fulfill the charter, purpose, and goals of a particular group or department
Workgroup Information System
Supports one or more processes within the workgroup
Enterprise Processes
Span an organization and support activities in multiple departments
Enterprise Information Systems
Support one or more enterprise processes
Inter-Enterprise Processes
Span two or more independent organizations
Inter-Enterprise Information Systems
Support one or more inter-enterprise processes
Process Efficiency
A measure of the ratio of process outputs to inputs
Process Effectiveness
A measure of how well a process achieves organizational strategy
Organizations can improve the quality of a process in one of three ways:
- ) Change the process structure
- ) Change the process resources
- ) Change both process structure and resources
Information systems can be used to improve process quality by:
- ) Performing an activity
- ) Augmenting a human who is performing an activity
- ) Controlling data quality and process flow
Information Silo
When data are isolated in separated information systems
Data Integrity
When an organization has inconsistent duplicated data
