MIDTERMS 08 Handout 1 Flashcards
Effective communication is vital to determine the needs of customers through listening, asking, observing, and probing.
Customer Focus
Effective communication is essential in establishing a workplace environment that promotes open and frank communication.
Total employee involvement and empowerment
Effective communication is important in effective leadership since managers must
communicate with employees about the organization’s goals.
Leadership
Effective communication is significant in forming effective teams since team members.
Teamwork
It is a two-way process wherein the message in the form of ideas, thoughts, feelings.
Communication
It refers to the originator or source of the message
Sender
It is the person or group for whom the message is intended
Receiver
It refers to the information, idea, feeling, or intent that is to be conveyed.
Message
It is the vehicle used to convey the message
Medium
It includes face-to-face conversations, telephone conversations, speeches,
public address announcements for conveying the
spoken word.
Verbal category
it includes gestures, facial expressions, and body language.
Nonverbal category
It includes letters, memorandums, billboards, bulletin boards, manuals,
books, and any other method of conveying the written word.
Written category
It includes the transmission of digital data as well as any other form of
electronic transmission
Electronic category
It can cause problems in communication because people have different
backgrounds, levels of education, and cultures
Differences in meaning
It can cause problems in communication when receivers do not trust senders
because they may be overly sensitive and guarded.
Lack of Trust.
It can cause problems in communication when either the sender or the
receiver makes judgement.
Premature judgments
It can cause problems in communication when a simple background noise.
Interference
It can cause problems in communication when the sender does not listen to
the receiver and vice versa.
Poor listening skills
Avoid using highfalutin words to convey the information.
Communicate with condense form of words so that the recipient will easily absorb, understand,
and remember the information
Avoid leaving people out of
the loop.
Communicate with everyone who can benefit from the information
Avoid one-way communication
Communicate by encouraging questions, comments, different perspectives, opposing opinions,
and better ideas
Avoid interrupting the sender when the news being communicated is unpleasant.
Communicate by listening assertively and objectively.
Managers must recognize the need for the employees to have good
interpersonal skills.
Recognition of the need
Managers must carefully screen new employees to determine whether they
have interpersonal skills such as listening, patience, empathy, open-mindedness, friendliness
Careful selection
Managers must initiate skills development for the employees to acquire interpersonal
skills to listen better, empathize.
Training
Managers must consider interpersonal skills to be measured as part
of the normal performance-appraisal process in order to recognize and reward
Measurement and reward
These traits describe the extent to which an introvert is more
likely to be silent while an extrovert is more likely to be a conversationalist.
Introversion versus extroversion
These traits describe the extent to which a neurotic individual tends to feel more negative emotions such as sadness, anger, and resentment.
Neuroticism versus emotional stability
These traits describe the extent to which an
“open” individual is capable of creative thinking while a traditional individual tends to be
predictable and conforming to customs.
Open to experience versus traditional individual
