MIDTERMS 08 Handout 1

Question 1

Effective communication is vital to determine the needs of customers through listening, asking, observing, and probing.

Answer 1

Customer Focus

Question 2

Effective communication is essential in establishing a workplace environment that promotes open and frank communication.

Answer 2

Total employee involvement and empowerment

Question 3

Effective communication is important in effective leadership since managers must
communicate with employees about the organization’s goals.

Answer 3

Leadership

Question 4

Effective communication is significant in forming effective teams since team members.

Answer 4

Teamwork

Question 5

It is a two-way process wherein the message in the form of ideas, thoughts, feelings.

Answer 5

Communication

Question 6

It refers to the originator or source of the message

Answer 6

Sender

Question 7

It is the person or group for whom the message is intended

Answer 7

Receiver

Question 8

It refers to the information, idea, feeling, or intent that is to be conveyed.

Answer 8

Message

Question 9

It is the vehicle used to convey the message

Answer 9

Medium

Question 10

It includes face-to-face conversations, telephone conversations, speeches,
public address announcements for conveying the
spoken word.

Answer 10

Verbal category

Question 11

it includes gestures, facial expressions, and body language.

Answer 11

Nonverbal category

Question 12

It includes letters, memorandums, billboards, bulletin boards, manuals,
books, and any other method of conveying the written word.

Answer 12

Written category

Question 13

It includes the transmission of digital data as well as any other form of
electronic transmission

Answer 13

Electronic category

Question 14

It can cause problems in communication because people have different
backgrounds, levels of education, and cultures

Answer 14

Differences in meaning

Question 15

It can cause problems in communication when receivers do not trust senders
because they may be overly sensitive and guarded.

Answer 15

Lack of Trust.

Question 16

It can cause problems in communication when either the sender or the
receiver makes judgement.

Answer 16

Premature judgments

Question 17

It can cause problems in communication when a simple background noise.

Answer 17

Interference

Question 18

It can cause problems in communication when the sender does not listen to
the receiver and vice versa.

Answer 18

Poor listening skills

Question 19

Avoid using highfalutin words to convey the information.

Answer 19

Communicate with condense form of words so that the recipient will easily absorb, understand,
and remember the information

Question 20

Avoid leaving people out of
the loop.

Answer 20

Communicate with everyone who can benefit from the information

Question 21

Avoid one-way communication

Answer 21

Communicate by encouraging questions, comments, different perspectives, opposing opinions,
and better ideas

Question 22

Avoid interrupting the sender when the news being communicated is unpleasant.

Answer 22

Communicate by listening assertively and objectively.

Question 23

Managers must recognize the need for the employees to have good
interpersonal skills.

Answer 23

Recognition of the need

Question 24

Managers must carefully screen new employees to determine whether they
have interpersonal skills such as listening, patience, empathy, open-mindedness, friendliness

Answer 24

Careful selection

Question 25

Managers must initiate skills development for the employees to acquire interpersonal
skills to listen better, empathize.

Answer 25

Training

Question 26

Managers must consider interpersonal skills to be measured as part
of the normal performance-appraisal process in order to recognize and reward

Answer 26

Measurement and reward

Question 27

These traits describe the extent to which an introvert is more
likely to be silent while an extrovert is more likely to be a conversationalist.

Answer 27

Introversion versus extroversion

Question 28

These traits describe the extent to which a neurotic individual tends to feel more negative emotions such as sadness, anger, and resentment.

Answer 28

Neuroticism versus emotional stability

Question 29

These traits describe the extent to which an
“open” individual is capable of creative thinking while a traditional individual tends to be
predictable and conforming to customs.

Answer 29

Open to experience versus traditional individual