02 Handout 2 Flashcards
is the measure of how effective an organization meets the wants and needs
Competitiveness
is a basic input in an organization’s decision-making
process, and central to competitiveness.
Identifying consumer wants and/or needs
are the key factors in consumer buying decisions
Price and quality
are ways organizations can attract buyers and inform potential
customers about the features of their products or services.
Advertising and promotion
Companies that used to compete only on a local, regional, or national level may find the competition to
be more intense once they compete globally.
The Relationship Between Quality and Competitiveness
would disappear if systems, processes, and products were improved.
Cost of Poor Quality
it is a key factor in consumer buying decisions. Consumers would often
criticize the product based on innovative presentation
Product and Service Design
Costs affect pricing decisions and profits.
Cost of an Organization’s Output.
It is important in terms of cost and convenience for customers.
Location
it refers to materials, workmanship, design, and service
Quality
It is the ability of the organization to quickly deliver existing products and services
Quick Response
It is the ability to respond to changes.
Flexibility
It is a competitive advantage by effectively matching supplies of goods
Inventory Management
It involves coordinating internal and external operations (buyers and
suppliers)
Supply Chain Management
it involves after-sale activities which customers perceive as value-added
Service
They are the people at the heart and soul of an organization.
Managers and Workers
It refers to the rise in prices relative to available money
Relative Inflation
It is a measure of output per input.
Productivity
It refers to the value of one country’s currency in relation to another currency.
Exchange Rate.
It refers to the percentage at which an individual or corporation is being taxed.
Tax Rates
It refers to the expenses that a potential investor will incur for setting up a
business.
Cost of Doing Business
It refers to the physical structures like building and roads that connect distance
between regions and integrates market to nearby locations
Infrastructure
companies in Asia began to form Quality Control Circles (QCC)
1980s
companies were able to adopt effective application of the principles of Total Quality
Management (TQM)
1990s
Asian countries have adopted international standards as a way to ensure effective
environmental management.
2000s
