MIDTERMS 06 Handout 1 Flashcards
Successful leaders know their areas of responsibility.
Sense of Purpose
Philosophy that continually improving people, processes and products will eventually increase value.
Leadership for quality
Successful leaders avoid negative self-indulgence
Self-discipline
Successful leaders are open and upfront with other members of the organization.
Honesty
Successful leaders are consistent and fair in adhering to the same standard
Credibility
Successful leaders know what is important in a given situation.
Common Sense
Successful leaders maintain energy, endurance, and good health
Stamina
Successful leaders are committed to finish a task despite of difficulty
Steadfastness
called directive or dictatorial leadership. Leaders who take this
approach make decisions without consulting the employees.
Autocratic Leadership
Called consultative or consensus leadership. Leaders who take
this approach involve the employees in decision making.
Democratic Leadership
Known as open or non-directive leadership. Leaders who take
this approach exerts little control in the decision making process.
Participative Leadership
Called results-based or objective-based leadership. Leaders
who take this approach ask team members to focus solely on the goals at hand.
Goal-Oriented Leadership
Known as fluid or contingency leadership.
Situational Leadership
setting is the participative leadership taken to a higher level.
Leadership Style in a Total Quality Setting
Managers must show concern to the employees on a
personal level.
Understand the Employees’ Point of View
Managers should promote change by establishing incentives for contributors to that change.
Use Incentives to Promote the Change
Managers must increase the intensity of training to ensure that employees
have the skills.
Train the Employees
Leaders must develop a clear picture of what the organization is going
to look like after the change.
Develop a Change Picture
Leaders must deliver the change picture in
writing to ensure that everyone in the organization gets the same message.
Communicate the Change Picture to Stakeholders.
Leaders must conduct face-to-face meetings with the employees in order to identify all potential roadblocks
Conduct a Comprehensive Roadblock Analysis
Leaders must design a plan that contains a comprehensive list of all tasks.
Implement the Change
Leaders must closely monitor the progress of change implementation and quickly take any action.
Monitor and Adjust
Leaders must always consider
the core values and guiding principles of the organization.
Keep the organization’s vision and values uppermost in your mind
Leaders must look for advisors who would
honestly tell the truth no matter what the situation is.
Encourage, promote, and reinforce truth telling
Leaders must lead by example in terms of being the role model of what they profess to believe
Set the right example
Leaders should delegate responsibilities to their
subordinates in order to ensure that all tasks will be fulfilled based on a set timeline.
Delegate duties and responsibilities
