01 Handout 1 Traditional or Quality Flashcards
Productivity and quality are
always in conflict; it is difficult to
achieve both.
Traditional View
Quality is defined solely as
meeting customer specifications
Traditional View
Quality is
measured by
establishing an acceptable level
of measure against a benchmark.
Traditional View
Quality is determined by product
inspection.
Traditional View
Defects are an expected part of
producing a product
Traditional View
Quality is a separate function.
Traditional View
Employees are blamed for poor
quality.
traditional view
Supplier relationships are shortterm and cost-driven.
Traditional View
Lasting productivity gains are
made only as a result of quality
improvements.
Total Quality View
Quality means satisfying
customer needs and exceeding
customer expectations.
Total Quality View
Quality is measured by
establishing high-performance
benchmarks for customer
satisfaction and continually
improving performance
Total Quality View
Quality is determined by product
and process design and achieved
by effective control techniques.
Total Quality View
Defects are to be prevented
using effective control systems.
Total Quality View
Quality should be fully integrated
throughout the organization and
it should be everybody’s
responsibility.
Total Quality View
At least 85% of quality problems
are management’s fault.
Total Quality View
