01 Handout 1 Flashcards
Is the standard of excellence of a product or service
Quality
is an approach to maximize the competitiveness of people, processes, products including services (Continual Improvement)
Total Quality Approach
quality can be and must be measured
Measures
quality must be built in by people who are empowered to do their jobs the right way
People
it must be improved continually and constantly.
Processes
focuses on inspection of products after development
Traditional view of quality
focuses on continual improvement of products, processes, and people
during the process of development
Total quality perspective
it includes the formulation of a strategic plan
Strategically Based
in a total quality setting, the internal and external customer is the driver.
Customer Focus
the organization must become passionate with meeting or exceeding quality
Obsession with Quality
this involves the ways in structuring work, decision-making, and problem solving
Scientific Approach
It involves implementation of new corporate culture
Long-term Commitment
In traditionally managed organizations, the best competitive efforts
Teamwork
products are developed and services are delivered by people using
processes/systems
Continual Process Improvement
these are fundamental to total quality as it improves people on a continual
basis
Education and Training
it pertains to the concept that humans should control the processes and
work methods
Freedom through Control
This means that internal politics have no place in a total quality organization.
Unity of Purpose
the basis for involving employees is two (2) folds.
Employee Involvement and Empowerment
this means that all personnel and processes are operating at their best possible
performances
Peak Performance
he is the proponent of the Deming Cycle
William Edwards Deming
A four-part management method that preaches continuous improvement.
Deming Cycle
He was an evangelist for quality and quality management
Joseph M. Juran
he was a businessman and author who is best known for his advocacy of zero-defects
Philip B. Crosby
He is the proponent of
the Pareto Principle 80/20
Joseph M. Juran
organizations delegate responsibility to a
hired expert by means of outsourcing rather than applying the actions
Senior management delegation and poor leadership
managers form different teams prior to the implementation of a cultural change
within the organization
Team mania
organizations develop quality initiatives without concurrently developing
plans for integration to all elements of the organization like marketing or finance
Deployment process
organizations dive into the application of Deming approach,
Juran approach, or Crosby approach without tailor-fitting
Taking a narrow, dogmatic approach
employees are less inclined to work together because of their individual differences.
Confusion about the differences among education, awareness, inspiration, and skill building
s/he should be able to motivate and evaluate staff,
manage projects and human resources
Manager of Quality/ Organizational Excellence
/he is responsible in improving the quality of the output of a process by
identifying and removing the causes of defects
Six Sigma Black Belt
s/he must have a knowledge of quality tools and their use
Quality Improvement Associate
