midterm chap2

Question 1

the skill or ability to work effectively through and with other people; includes a desire to understand others, their needs and weaknesses, and their talents and abilities

Answer 1

human relations

Question 2

o Human rights
o The global marketplace
o Emphasis on people as human resources
o Renewed emphasis on working groups
o Increasing diversity in the workplace

Answer 2

importance of human relations skills

Question 3

for this person, no skill area is more important than the ability to relate to, and communicate with other employees in the company

Answer 3

manager

Question 4

name the three current challenges in human relations

Answer 4

o Increased Competition in the Workplace
o Family Work Dynamics Changing
o “Sandwich Generation” Getting Cheesed

Question 5

challenge in human relations where small businesses may feel pressure to meet the high international standards of the foreign market and the huge multinational companies that dominate the economy

Answer 5

increased competition in the workplace

Question 6

the challenge in human relations where most families or households now need income from more than one adult member to survive comfortably, with both adults in a family working can place a strain on the family and its members–which can be felt in the workplace

Answer 6

family work dynamics changing

Question 7

challenge in human relations that arose from the rise in life expectancy which causes many middle-aged adults now find themselves supporting their aging parents and parents-in-law while raising their own children at the same time

Answer 7

The sandwich generation getting cheesed

Question 8

human relations is not…

Answer 8

not a study in order to manipulate others, not a cure-all, not just common sense

Question 9

your feeling of confidence and worth as a person

Answer 9

self-esteem

Question 10

t or f: higher self-esteem improves attitudes, job morale, and overall quality of life

Answer 10

true

Question 11

the positive consideration that two people have for each other

Answer 11

mutual respect

Question 12

t or f: if self-esteem is too fragile, you will have little energy left for cultivating mutual respect

Answer 12

true

Question 13

the knowledge of how you are being perceived by others

Answer 13

self-awareness

Question 14

the process of letting other people know what you are thinking and feeling

Answer 14

self-disclosure

Question 15

the process of sending ideas, thoughts, and feelings from one individual or group to another, and having them received in the way you intended

Answer 15

communication

Question 16

the ways in which groups operate

Answer 16

group dynamics

Question 17

t or f: understanding group dynamics is a cornerstone in the study of human relations

Answer 17

true

Question 18

the force that gets people to do their tasks

Answer 18

motivation

Question 19

a belief that our basic abilities can be developed and improved through dedication and hard work

Answer 19

growth mindset

Question 20

published a book called “The Philosophy of Manufacturers” which suggested that workers should have medical help, hot tea on the regular, good ventilation, and even sick leave

Answer 20

Andrew Ure

Question 21

sociologist from Germany that saw human relations problems as being caused by favoritism, nepotism, and other unfair practices

Answer 21

Max Weber

Question 22

Frederick Taylor’s approach to scientific management contained two major features…

Answer 22

managers should carefully select and train workers for specific tasks
managers should try to motivate workers to increase productivity