chapter 12 Flashcards
a strong belief or feeling toward people, things, and situations
attitude
management attitude that believes that employees dislike work and must be closely supervised to get them to work
theory X
management attitude that believes that employees like to work and do not need to be closely supervised to get them to work
theory y
supervisors’ attitudes and their expectations of employees and how they treat them largely determine their performance
Pygmalion effect
helpful tips to improve others’ attitudes:
give feedback, accentuate the positive, provide consequences, be a positive role model
what are the seven determinants of job satisfaction?
the work itself
pay and benefits
growth and upward mobility
supervision
coworkers
job security
attitude toward work
how is self-concept formed?
your thoughts and feelings about yourself as well as other peoples thoughts, feelings, and actions towards you
your overall attitude about yourself
self-concept
you belief in your capability to perform in a specific situation
self-efficacy
occurs when your expectations affect your success or failiure
self-fulfilling prophecy
ones perceptions of the reasons for behavior
attribution
general guidelines on building a positive self concept:
learning from mistakes
accept and bounce back from failures
control negative emotions and thinking
tap into your spirituality
what are the three steps to the three part action plan?
identify your strengths and areas that need improvement
set short-term and long-term goals and visualize them
develop a habit plan and implement it
the things we have worth for or are important to an individual
values
set of standards by which an individual lives
value system
