MGMT Final Ch. 8

Question 1

Group

Answer 1

Has two or more members with a clear leader, who perform independent jobs with individual accountability, evaluation and rewards. (self directed)

Question 1

Why do people form groups?

Answer 1

To make things faster and more efficient, utilize different skills

Question 2

Team

Answer 2

Small number of members with shared leadership who perform interdependent jobs with individual accountability, evaluation, rewards. (management directed)

Question 3

Formal groups

Answer 3

Departments and smaller subparts are created by an organization as a part of formal structure. All employees have firm group membership and the higher in the org the more formal groups the manager is a member of.

Question 4

Informal groups

Answer 4

Not created by the organization as part of the formal structure. Members join voluntarily because of similar interests and develop social structures aka networks or relationships.

Question 5

Functional/Vertical Groups

Answer 5

Perform jobs within one limited area (work unit or department)

Question 6

Cross-Functional/Horizontal Groups

Answer 6

Come from different areas and different levels of an organization, on the increase.
(Increasing as collaboration becomes increasingly important)

Question 7

Command Group

Answer 7

Consists of managers and the employees they supervise
(Hired as part of the group)

Question 8

Task Group

Answer 8

Consist of employees selected to work on a specific objective.

Question 9

Global Virtual Teams

Answer 9

Physically located in different places but work together as a team.

Question 10

Face-to-Face Teams

Answer 10

Work in same location

Question 11

Designing Effective Teams- Size

Answer 11

5-9 Members
Skills and Abilities of members
Interrelationships between all factors of a group

Question 12

Designing Effective Teams- Organizational Setting

Answer 12

Group task roles, groups maintenance roles, self interest roles
Coordination: do not duplicate rules
Manager aware of roles

Question 13

What makes a team effective at Google?

Answer 13

Found that who you put on a team is less important than having positive norms
Ex. Everybody talks in meetings and feels safe sharing ideas without being judged

Question 14

Stages of group development

Answer 14

Forming, Storming, Norming, Performing, Adjourning

Question 15

Forming Stage

Answer 15

low development level, do not have the competence to work as a team, but dedicated at the time

Question 16

Storming Stage

Answer 16

Dissatisfaction Stage - characterized by moderate developmental level.

Question 17

Norming Stage

Answer 17

Resolution Stage - high development, resolve differences between initial expectations and the realities of the objective.

Question 18

Performing Stage

Answer 18

Production stage - characterized by outstanding development.

Question 19

Adjourning Stage

Answer 19

Rarely reached, Tasks do terminate. Experience feelings about leaving a group.

Question 20

How to avoid getting stuck in the storming phase

Answer 20

Work on resolving its structure and process before next level
Find ways to help people understand why they are a member and what other members do.

Question 21

How to become a team player

Answer 21

Can be trained.
Understand how the team works and how to work with others.
Do not embarrass, intimidate or argue with any members
Confront individually if not responsive, not in front of the entire team
Make sure you status the manager, take action against insubordination.

Question 22

Developing groups into teams

Answer 22

Gradually take the team through stages of group development.

Training and team leadership: Members can be trained to become better team players and leaders as the team takes on more responsibility for planning, organizing/staging, leading and controlling the group process.

Team rewards and recognition: Members need to be rewarded for being team players. Incentive tied to team not individual performance.

Question 23

Problem Members- Silent Type

Answer 23

Choose silence over voice. Does not get benefit of their input, Often interrupted.

Question 24

Problem Members- Talker

Answer 24

Says something about everything, rambles, can interrupt others and stop them from being heard

Question 25

Problem Members- Wanderer

Answer 25

Distract groups from agenda items, change the subject, complain or possibly, must stay focused on the agenda.

Question 26

Problem Members- Bored Member

Answer 26

Not interested or engages in the subject, preoccupied or not paying attention or participating
May feel superior especially to low status members

Question 27

Problem Members- Arguer

Answer 27

Likes to be the center of attention
Enjoy arguing for the sake of arguing
Win lose situation, cannot stand losing
Negative

Question 28

Problem Members- Social Loafer

Answer 28

Selfish slackers that withhold effort and fail to perform their share of the work. Want the same grade or result.
More complex than book description, know causes.

Question 29

Reasons for social loafing

Answer 29

Larger group sizes (the larger the group, the smaller an individual’s contribution may seem)

Lack of clarity for the tasks someone needs to complete

Lack of motivation

Lack of accountability

Assuming teammates will step in to overcompensate for your low output

Expecting teammates not to perform well (which decreases team motivation)

Question 30

Planning and conducting a meeting

Answer 30

Begin with a review of the purpose and objectives for the meeting
During Agenda items should be covered in priority order
End Summary of what took place and assignments to be completed for the future

Question 31

Team Contract

Answer 31

Makes clear roles and responsibilities for members
Allows the team to understand objectives as well as their part in it.