MGMT Final Ch. 6 Flashcards
Innovation
Implementation of a new idea, innovation makes or breaks companies (diversity and organizational change increases innovation)
Product Innovation
New things goods/services
Incremental Change
Continual improvement that takes place within existing tech cycle
Discontinuous Change
Significant breakthrough in tech that leads to new products making other products
External Environments
Increasingly global, dynamic, complex and competitive
Can spark innovation, competitors innovation is important
New technology cycles
Start with birth of new disruptive technologies and ends when replaced by a new substantially better technology
(evolution of software, generationally changes)
Internal Management Functions
Managerial skills and conceptual skills needed to understand problems associated with changing environments and focus on opportunities.
Types of Change- Strategy
Corporate, business and functions strategies change over time.
Types of Change- Structure
How the organization as a whole and its departments and jobs change over time.
Types of Change- Technology
How the firm transforms inputs into outputs can change.
Types of Change- People
Employees can change their attitudes and behavior and develop skills that change their performance.
Resistance to Change
Fear of the unknown, learning anxiety, self-interest, fear of economic loss or loss if power, status, security or control
Overcoming resistance to change
Establishing a positive trust climate for change, planning, clearly explaining the NEED for change, pointing out how individual employees will benefit from the change, involving employees, providing support evaluation for employees for change and creating urgency.
Lewin’s three-stage model: Change people behaviors, skills, attitudes
Change-Stability-Paradox: Works well with incremental changes
1 Unfreezing (recognizing the need for change)
2 Moving (Implementing change)
3 Refreeze (Make change a habit)
