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MGMT 301H > MGMT Final Ch. 15 > Flashcards

MGMT Final Ch. 15 Flashcards

1
Q

Total Quality Management

A

The process involving everyone in an organization focusing on the customer to continually improve product value

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2
Q

Balanced Scorecard

A

Strategic management performance metric used to identify and improve various internal business functions and their resulting external outcomes

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3
Q

Dashboard

A

Used to display all measures and KPIs (key performance indicators) in one place to help managers make efficient decisions regarding the company’s strategic plan

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4
Q

KPIs

A

Key performance indicators

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MGMT 301H (14 decks)

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