methods of beocming flexible org - knowledge and infor managment

Question 1

give example of sharing info and knowledge froma mkting dpt pov

Answer 1

e.g mkting dpt if conduct mkt research and finds things out about customer its important they share with operatios os they cna make better desciosn

Question 2

value of sharing infor and knowledge 7 POINTS

Answer 2

can be a source of competitive advanatge

knowledge is not lost when employees leave the company

saves time

easier to share ideas and be creative

gain valuable insights from other POV

Increases motivation - lower labour turnover , higher productivity

better descisoin making

Question 3

EXPLAIN HOW SHARING INFO AND KNWOLEDGE CAN CREATE A COMPETITIVE ADVANATGE

Answer 3

canbe a source of copetitve advanatge - the more we know about consumers, mkt place , competitior s and their porducts hte more we can differentiate ourselves and adapt to customer needs better

Question 4

Explain how sharing infor and knowledge means knowledge not lostwhen employees leave the compay

Answer 4

• this important in bs where people build up relaitonship with clients e.g financial advisors
  when someone provifing financial advice to cleint yo get to know and if finaical advisor leaves one ocmpany and geos to anotehr they often take clients w em due to eprsonal relationship that employee built up and knowledge the perosnas built up about their client

so much better for bs tha got finanical advisor if FA shares knowledge theyve got about client if someone does leave their clients arent tempted to go with em

Question 5

explain hwo sharing info and knowledge saves time

Answer 5

saves time - as if everyone knwos what going dont got to constantly brief anyone about changes and why things are happening which makes org more efficient

Question 6

explain how sharing info and knowledge measn its easier to share ideas andbe creative

Answer 6

easier ot share ideas and be creative - to b creatve in usseful way they need to have full info about whats gwarning in company/consuemrs
if asking peope to come up w creatvive solutions to customers problems we need to kwo what they areso they cna come up and be effectvley creatively

Question 7

explain how sharing info and knowledge measn you can gain valaulbel insights from otehr perspectives

Answer 7

Gain valuable insights from other perspectives - ifwe share info and knwoledge across org people are gonna have opions and better ideas than orgiinally

Question 8

explain how shring infor and knowledge increases motivation

Answer 8

increases motivatino - someone feels like theyre not being kept in the dark and are part of team - feel closer to team leads to lowe labour turnover , higher productivity

Question 9

explain how sharing info and knowledge helps for better descison making

Answer 9

as reduces risk of limited info ?