Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

UNIT 10 BS > kotter and schlesinger overcoming resitance to change > Flashcards

kotter and schlesinger overcoming resitance to change Flashcards

1
Q

what are methods to overcoming barriers to change

A

tactics that can be used to reduce the strenght of differnt barriers to change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

how many methods to overcoming resitance to change are there

A

6

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

what are the 6 methods of overicing resitance to change

A

Education and Communication

Particpiation and Involvement

Facilitation and Support

Negotiation and Agreement

Manipulation and Cooption

Implicit and Explicit Coercion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

what is education and communication

A

prividing staff with information about the reasons behind proposed change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

give reason for when is education andcommunication usually used

A

if staff dont have full / a misunderstanidn gof information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

when would we use education and communication

A

diff assesment of situation

misunderstadning of info/lack of trust

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

explain how educationa nd communciation would work

A

information is presented clearly and

managment is able to persuade them with logic of change

this can help them overocme the misunderstanding

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

negative of education and communciation

A

time ocnsuming and requires staff to trust the info provided , if not startegy is deemed as failure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

evaluaiton /consideration of EDU and COMM considering it takes lots of time

A

do you have time

how quick does change need to be implemented - is bs in crisi

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

education and comm is what type of approach LT/ST

A

LT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

When is education and comm most appropriate

2 points

A

Sattaff trust maangment but dont have full info about change

when time is not a crucial factor - dont need to make change quick

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is particpiation and involvement

A

overcoming change by giving employees a defree of ownership about the outcome of the change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

in parctipaition and involvement employees are able to

A

contribute ideas then mnagment can set a startegy based on the what employees have said

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

particpiaition and involvement may increase

A

commitment to change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

why might particpation and involvemnt increase commitment to change

A

rather than just understanding the info if employees feel theyve been consulted and their ideas have been considered it increeases commitment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

in P& I employees might provide

A

extra skills & ouptu that allow change ot be more effictive and beneficial for the bs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

in P&I we can loop in

A

STKH analysis

18
Q

why in P&I we can loop in stkh analysis

A

who are we tryna get invovled

if got high power hihg interst you want to invovle them

but if got low power and low interst - mi nuh care q

19
Q

when is P& I most apropriate

A

staff hihgly skilled and have access to info initiatiators of change do not

org has time to review contributions

20
Q

p& i is best matched to

A

different assesment of situation

21
Q

for particpiation and involvement to be succesful what mist magers do

A

has to be a genuine proicess of participation , involving ideas & and managment implementing ideas

raher than staff being ocnsulted and ideas being put forward but simply being manipualted by manaers as they go on / already decide what change will be & opretend to take ideas

ERODES TRUST IN THE LT

22
Q

what is facilitation and support

A

supporting employees with training so they can cope when change occurs

23
Q

other way you can faciliiatate and support

A

time off

24
Q

when is facilitation and support most appropriate

A

theres an insurmountable infor failure
managers inted to force through change but workers are resisting

25
Q

what managment style is associated with fcailitation and support

A

paernalsitic - we know youre still resisting but we sincerley believe this is in the business best interst
well push thorughyoull get support

26
Q

paternlsitic style of managmen taka

A

dad nknows best as we’re we’re just looking for complianece so

27
Q

fear creates

A

resistance

28
Q

what are the it depends on for facilitation and support

3 points

A

expensive as youre training - but depends on how many people

whats the ROI from training - will they be more productive and give better service that allows for comp adv

are employees even necessary - automation is cheaper in LR

29
Q

NEGOTIATION AND AGREEMENT

A

Taking steps to meet w staff/staff reps to dicsuss concerns and how percieved -ve impacts may be diminished

30
Q

when is negotiation and agreement most appropriate

4 points

A

managers are gonna undertake teh change

unions are powerful

likely to be resistance from staff - we gone impelment change but well negotiate and meet w you to come to some agree,emt about how your concerns vcan be reduced

diff assesment of situation

31
Q

if you do negotaition and agrreement you may have to..

and what does this lead to

A

compromise

if you compromise it may still lead to change but slighlt different thing you dont want in first place

32
Q

MANIPULATION AND COPTION

A

M- wilful control of infor that relevant to the change and maybe restriciting infor that may counter change

C - key leader in resitance is given a role or incentive to bring dissenters on side
e.g we’ll give you a ltitle suttin if you can get evryone on side

33
Q

manipulation and coption could

A

damage LT trust in managment and organisation

34
Q

when is manipulation and coption most appropriate

4 points

A

self-interest
resistance led by few key players
negotiation w union failed
time is short so push thorugh e.g FMA/syrvival

35
Q

IMPLICIT AMD EXPLICIT COERCION

A

threats to someone if dont behave in desired manner

quite unpleasant

36
Q

implicit coercion

A

hints are made as to the costs of resistance

37
Q

give example of implicit coercion

A

if change dont happen we’re likely to have to make redundancies/ everyone take a pay cut

38
Q

explicit coercion

A

clear threats are made to teh staff about their jobs

e.g if dont ocmply we’re going to have to fire you

39
Q

implicit and explicit coercion are associate with …

A

hihg costs

lack of trust in amangment

create unpleasnat , toxic unproductive working environment

40
Q

coercion most approprriat ewhen

A

workers are strongly opposing change but esseential for survival

time is short & change neds to be pushed through asap

workers are non essential / easily replacable

UNIT 10 BS (13 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions