Kotter and Schlesinger's Barrier to change Flashcards
what are barriers to change
resisiting forces that could make change more difficult to implement
what are the 4 reasons for resistance to change
Self Interest
Inertia/low tolerance for change
Misunderstanding/lack of trust
diffferent assessment of the situation
what is self interst
2 points
individual got a narrow outlook , if the change was to happen they only consider the impact of the change on themselves not the business
in terms of self interst individuals may loose something of….. such as …. and ….
individuals may loose something of value such as status and pay
give example of self interest sainsburys where individuals lost omething of value
2018 spoke announcdd delayering - this can put someone that had a managment roel in the bs to someone with a lower grade of ststus and pay
in terms of self interest change could involve changes to working practices that may be percieved as
-ve
in terms of self intersgt and placing own intersts above that of the bs what might be the internal dialogue of the employee , SAINSBURYS
maybe i understand why bs wants to delayer but that affects me so i dont like it
What is Inerita/Low Tolerance for Change
Individual fear change as they may have to develop skills and may not believe got capacity to
in inertia employees are
unwilling to adapt or underake training
inertia may also be becasue
?
concerned for other in the workforce
misunderstanding/ lack of trust
and different assesment of the situation are due to
information failure
what is misunderstanding/lac of trust
dont understand information being given
lack of trust that im being given full information
or
dont trust what managment are doing with the info so i dont wanna go ahead
misunderstanding/ lack of trust is often down to
a lack ot percieved lack of comumication between managers and workers
lack of trust can also be becasue employee not trusting managers assesments because of
previous trust issues : such as a manger saying theyre taking on more opinions in an attempt to change culture but go on with the descision anyway
what is differnt assesmne tof hte situation
when employees may see more costs than benefits ot teh proposed change and mangers see more benefits than costs
dont agree with what managers assessment of situation and recommendayion for the change
in different assement of the situation who doesnt necessarily agree witj managers assesment of the situation & what theyre reccomending to change
stakeholders
what theory/model can we loop into different assessment of the situation
stkh analysis
in differnt asement of the situation stakeholders are looking at the same information but
being interpreted in a different way
what are oteh barreirs to change
stkh resisting change
lack of finance
time constraints
legal restrictions
levels of competiton preventing change
in terms of dtakeholders resisting change give me a real life example
customers were not with teh change - snapcaht 2-18 redesigned app& customers werent satisfied
sh dont wanna invest lots of capital in a riskly veture
give example of leagl restrictions as a barrier/resitance to change q
wanna open 24 hours a day 7 days a week but not able to due to local trading laws
e.g Night workers must not work more than an average of 8 hours in a 24-hour period.
explain how levels of competition can be a resitance to chang e
if comp makes a change and w make same change to be similar we wont be differentiated and losse our copm advantage/usp ?
