Medical Office Procedures & Equipment

Question 1

calculated by height and weight

Answer 1

Body Mass Index (BMI)

Question 2

100 compressions should be performed in one minute

Answer 2

Cardiopulmonary Resuscitation (CPR)

Question 3

to relieve inflammation with discomfort; used if body fluids or irritant chemicals contact the eyes (flush for up to 15 minutes)

Answer 3

Eye Irrigation

Question 4

typically used to wrap the ankle

Answer 4

Figure-Eight Bandage

Question 5

place tape measure at the most prominent part of the forehead, often one to two fingers above the eyebrows

Answer 5

Infant Head Measurement

Question 6

used to test for color vision

Answer 6

Ishihara Eye Chart

Question 7

measures the oxygen level in the blood (place on finger or ear lobe)

Answer 7

Pulse Oximetry

Question 8

collected from the throat (oral)

Answer 8

Streptococcal Test

Question 9

monitors cardiovascular capacity during a period of increasingly strenuous exercise while the patient is using a treadmill (patient sweating is normal and the test should be continued without interruption)

Answer 9

Stress Test

Question 10

always a concern so as not to injure the patient or healthcare worker (always use correct body mechanics, like bending at the knees when lifting)

Answer 10

Transferring a Patient

Question 11

uses a visual acuity chart to test distance visual acuity; uses capital letters of different sizes to test vision on the literate adult; conducted from 20 feet away

Answer 11

Vision Test

Question 12

must perform quality control (QC) on a scale by balancing the scale first before starting; patients having difficulty walking/standing may place walker over the scale

Answer 12

Weighing a Patient

Question 13

always clean in a circular motion from inward to outward; if a culture is taken, then include in the documentation any recent patient use of antibiotics

Answer 13

Wound Care

Question 14

a series of x-ray images taken from different angles using computer processing to create cross-sectional images or slices of bones, blood vessels and soft tissue inside the body; sometimes a contrast is used to enhance visibility

Answer 14

Computerized Axial Tomography (CT or CAT Scan)

Question 15

a special solution to help highlight the areas of the body being examined that blocks x-rays and appears white on images, which can emphasize the image; some patients who are allergic to shellfish can also have an allergy to this dye (must ask patient about shellfish allergies)

Answer 15

CT Contrast

Question 16

used to examine and see inside the structures of the eye

Answer 16

Ophthalmoscope

Question 17

used to look into the ear

Answer 17

Otoscope

Question 18

instrument used to measure blood pressure

Answer 18

Sphygmomanometer

Question 19

make sure all employees are aware of the emergency exit in case of a fire PASS: sequence of operating a fire extinguisher -Pull the pin -Aim at the base of the fire -Squeeze the handle -Sweep back and forth

Answer 19

Fire Safety

Question 20

a local facility that is able to provide immediate free and expert treatment advice and assistance over the telephone in case of exposure to poisonous or hazardous substances -if the office receives a call about someone who has ingested a hazardous chemical, refer them to the Poison Control Center

Answer 20

Poison Control

Question 21

take the patient to a private area so as not to disturb the other patents that might be in the waiting area or within earshot

Answer 21

Angry Patients

Question 22

-clean up spills immediately -put up appropriate signage when floors have been recently mopped -avoid throw rugs; use nonskid rugs instead -be aware of cords to prevent a trip hazard -close cabinet doors and other doors when done -do not stand on a surface that has wheels -maintain and uncluttered environment -be familiar with safety signs, symbols and labels

Answer 22

Slips/Trips/Falls

Question 23

-studies people in their work environments and how work is most efficiently performed -commonly used to refer to safe lifting techniques -health care workers are especially prone to back and knee injuries due to improper/too much lifting when assisting patients -proper lifting technique: bending at the hips and knees instead of the back, avoiding awkward positions/twisting, holding load as close to body as possible, keep wide base of support, maintain good posture

Answer 23

Ergonomics

Question 24

-injuries of these types can cause burns, shock and death by electrocution -CMA must be careful to avoid electrical hazards as well as work to prevent situations to patients/coworkers -should inspect all wires/cords before use, tape cords to floors/walls when necessary, keep electricity and water separated at all times, be aware of location of circuit breakers in case of emergency, do not touch a person after an electrical accident before disconnecting the source of power

Answer 24

Electrical Safety

Question 25

-cigarette or any other type of smoking -faulty or improperly used equipment -be alert for frayed wires, split cords or overloaded extension cords

Answer 25

Fire Hazards

Question 26

acronym referring to steps taken when responding to a fire in a health care facility R: rescue anyone directly threatened by the fire, patients being the priority, placing them in a nearby room behind a closed door A: activate the emergency response system when a fire is discovered by puling emergency alarms C: confine the fire by closing all facility doors E: extinguish the fire only if it is small enough for an extinguisher to handle

Answer 26

RACE

Question 27

-means to conform to a certain rule and report if that rule(s) are not being followed -usually refers to either the patient following their recommended plan of care/treatment or a hospital following state/federal guidelines -CMA is mandated to report of any health care noncompliance to the appropriate governing bodies

Answer 27

Compliance Reporting

Question 28

-CMA must report any type of dangerous behavior such as substance abuse in a colleague to a supervisor or anything else that poses a serious threat to people’s/patient’s safety

Answer 28

Reporting Unsafe Activities & Behaviors

Question 29

-if a CMA has committed and error, it must be reported in order to fix the problem as best as possible

Answer 29

Disclosing Errors in Patient Care

Question 30

-fraud: individual knowingly deceives health benefit program to obtain said benefits -waste: entails an overuse of services that results in unnecessary costs to the system -abuse: occurs when a patient misrepresents the facts of their case to obtain payment for services for which they were not legally entitled -CMA should report any of these cases to proper authorities

Answer 30

Insurance Fraud, Waste and Abuse

Question 31

-CMA must reports any conflicts of interest in their facility to the appropriate supervisor -Ex: clinical research while receiving funding from the product’s owners, giving preferential treatment to a certain brand, accepting gifts from vendors, owning stock in a company upon whose product one is performing clinical research, etc.

Answer 31

Conflicts of Interest

Question 32

-a way in which patient safety can be monitored in health care systems -CMA can voluntarily report any event involving patient safety -includes what circumstances surrounded the event, actions that led up to the event, what took place after the incident occurred

Answer 32

Incident Reports